DataboxDatabox Databox

Freshdesk Unresolved Tickets by Priority

The Unresolved Tickets by Priority metric shows the number of tickets that are currently open and have not been resolved, categorized by their priority level. It provides a quick overview of the support team's workload and helps identify areas that may require attention.

With Databox you can track all your metrics from various data sources in one place.

Unresolved Tickets by Priority 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Unresolved Tickets by Priority"?
The Unresolved Tickets by Priority metric in Freshdesk gives a quick overview of how many support requests are pending for each priority level. This helps teams understand which tickets need immediate attention and prioritize their efforts accordingly. The metric allows users to identify the most urgent requests, allocate resources, and ensure that high-priority tickets are resolved in a timely manner. It can also reveal patterns in ticket volume, helping teams anticipate and manage workload. This metric is an essential tool for improving customer satisfaction and meeting service level agreements.
Example: Example: A support team manager can use Unresolved Tickets by Priority metric to identify and prioritize top-priority unresolved tickets that require immediate action.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Unresolved Tickets by Priority in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Unresolved Tickets by Priority using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Unresolved Tickets by Priority on the Performance screen
  6. 6
    Get Unresolved Tickets by Priority performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Unresolved Tickets by Priority
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

Built your own custom metrics with Metric Builder
Data Calculations

Set Goals to track and improve your performance
Performance Screen

Get instant insights into your top-performing metrics
Freshdesk integration with Databox Track Unresolved Tickets by Priority from Freshdesk in Databox GET STARTED

Basics

  • Description
    The Unresolved Tickets by Priority metric shows the number of tickets that are currently open and have not been resolved, categorized by their priority level. It provides a quick overview of the support team's workload and helps identify areas that may require attention.
  • Category
    Help Desk
  • Subcategory
    Tickets
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    decreasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/tickets

Related Metrics

Track all of your key business metrics from one screen

GET STARTED
Databox app preview