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Freshdesk Unassigned Tickets

The Unassigned Tickets metric shows the number of tickets that have not yet been assigned to an agent or group.

With Databox you can track all your metrics from various data sources in one place.

Unassigned Tickets 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Unassigned Tickets"?
The Unassigned Tickets metric in Freshdesk refers to the number of tickets that are currently not assigned to any agent or team in the system. These tickets are usually new or have been re-opened and require attention from an agent. A high number of unassigned tickets may indicate a backlog or a shortage of agents, which can lead to longer wait times for customers and a decrease in satisfaction. Therefore, it is important for agents and teams to regularly monitor and prioritize unassigned tickets to ensure timely resolution and improve customer experience.
Example: The Unassigned Tickets metric can be used to track the number of support tickets that have not yet been assigned to an agent, helping teams prioritize work and ensure timely responses.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Unassigned Tickets in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Unassigned Tickets using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Unassigned Tickets on the Performance screen
  6. 6
    Get Unassigned Tickets performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Unassigned Tickets
Freshdesk integration with Databox Track Unassigned Tickets from Freshdesk in Databox GET STARTED

Freshdesk Unassigned Tickets included in Dashboard Templates 1

  • Live view

    Freshdesk Tickets Overview

    Use this free and customizable Freshdesk Tickets Overview Dashboard Template to track your tickets and hours to ensure you deliver the best customer experience.

    Freshdesk

Basics

  • Description
    The Unassigned Tickets metric shows the number of tickets that have not yet been assigned to an agent or group.
  • Category
    Help Desk
  • Subcategory
    Tickets
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/search/tickets

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