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Freshdesk Closed Tickets

The Closed Tickets metric refers to the total number of support tickets that have been resolved and marked as closed within a specific time period in Freshdesk.

With Databox you can track all your metrics from various data sources in one place.

Closed Tickets 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Closed Tickets"?
The Closed Tickets metric in Freshdesk measures the number of support tickets that have been resolved and closed within a certain time frame. It indicates the efficiency and effectiveness of the support team in addressing customer issues and concerns. By tracking this metric, organizations can monitor their customer support performance and identify areas for improvement to enhance customer satisfaction and retention.
Example: Last month, the Closed Tickets metric helped our support team identify the most common issues and prioritize training areas for our new hires. #Freshdesk

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Closed Tickets in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Closed Tickets using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Closed Tickets on the Performance screen
  6. 6
    Get Closed Tickets performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Closed Tickets
Freshdesk integration with Databox Track Closed Tickets from Freshdesk in Databox GET STARTED

Freshdesk Closed Tickets included in Dashboard Templates 1

  • Live view

    Freshdesk Tickets Overview

    Use this free and customizable Freshdesk Tickets Overview Dashboard Template to track your tickets and hours to ensure you deliver the best customer experience.

    Freshdesk

Basics

  • Description
    The Closed Tickets metric refers to the total number of support tickets that have been resolved and marked as closed within a specific time period in Freshdesk.
  • Category
    Help Desk
  • Subcategory
    Tickets closed
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/search/tickets

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