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Freshdesk Closed Tickets by Tag

Closed Tickets by Tag is a report that shows the number of tickets that have been closed within a specific time period based on the tags assigned to them. It helps measure the efficiency of the support team in resolving issues related to different categories of the tickets.

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Closed Tickets by Tag 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Closed Tickets by Tag"?
The Closed Tickets by Tag metric provides insights into the number of tickets closed by specific tags. It helps users understand the top-performing tags, the most common issues faced by customers, and the number of tickets that were resolved successfully. Using this metric, agents can optimize their priority and workflow management, improve their response and resolution times, and enhance their overall customer service performance.
Example: Example: A customer support team manager can use the Closed Tickets by Tag metric to determine which issues are the most common among customers, and focus on improving those areas.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Closed Tickets by Tag in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Closed Tickets by Tag using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Closed Tickets by Tag on the Performance screen
  6. 6
    Get Closed Tickets by Tag performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Closed Tickets by Tag
Goals

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Scorecards

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Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Closed Tickets by Tag from Freshdesk in Databox GET STARTED

Basics

  • Description
    Closed Tickets by Tag is a report that shows the number of tickets that have been closed within a specific time period based on the tags assigned to them. It helps measure the efficiency of the support team in resolving issues related to different categories of the tickets.
  • Category
    Help Desk
  • Subcategory
    Tickets closed
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/tickets

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