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Freshdesk Contacts

Contacts metric in Freshdesk tracks the number of unique individuals who have contacted your support team through various channels like email, phone, chat, or social media. It helps to measure the volume of customer interactions and improve support processes.

With Databox you can track all your metrics from various data sources in one place.

Contacts 2.190,879

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About
Tech details

The Contacts metric in Freshdesk measures the total number of unique contacts who have interacted with your support team through various channels such as email, phone, chat, web forms, and social media. It helps you keep track of your customer base and understand how many people are reaching out to your team for assistance. By analyzing contact data, you can identify trends in customer needs, prioritize support efforts, and improve overall customer satisfaction. This metric is crucial for all businesses that are focused on delivering exceptional customer service and experiences.

Example: Contacts metric can be used to track the number of unique customers or clients who have reached out to your support team with issues or inquiries within a specific time period.

Visualizations

Number

Used to show a simple Metric or to draw attention to one key number.

How to track Contacts in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Contacts using Databox, follow these steps:

1
Connect Freshdesk that contains the metric you want to track
2
Select the metric you want to track from the list of available metrics
3
Drag and drop the selected metric onto your dashboard
4
Watch your dashboard populate in seconds
5
Put Contacts on the Performance screen
6
Get Contacts performance daily with Scorecards or as a weekly digest
7
Set Goals to track and improve performance of Contacts

Goals

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