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Freshdesk Created Tickets by Tag

The Created Tickets by Tag metric displays the number of tickets created within a specific time frame, categorized based on their associated tags. It helps track the volume of tickets related to each tag, aiding in identifying trends and areas that require attention.

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Created Tickets by Tag 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Created Tickets by Tag"?
The Created Tickets by Tag metric is a report that allows Freshdesk users to track the number of tickets created for each tag over a specified period. The report provides insights on the topics or issues that customers require the most support for, and helps agents prioritize tasks and allocate resources more effectively. By keeping an eye on this metric, businesses can ensure they are meeting the needs of their customers and optimizing customer satisfaction.
Example: Example: A support team uses "Bug" tag for all tickets reporting technical faults in the product. They track the Created Tickets by Tag metric to measure the number of new Bug reports they receive daily/weekly/monthly.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Created Tickets by Tag in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Created Tickets by Tag using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Created Tickets by Tag on the Performance screen
  6. 6
    Get Created Tickets by Tag performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Created Tickets by Tag
Goals

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Scorecards

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Metric Digest

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Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Created Tickets by Tag from Freshdesk in Databox GET STARTED

Basics

  • Description
    The Created Tickets by Tag metric displays the number of tickets created within a specific time frame, categorized based on their associated tags. It helps track the volume of tickets related to each tag, aiding in identifying trends and areas that require attention.
  • Category
    Help Desk
  • Subcategory
    Tickets created
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    Yes
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    event Learn more
  • API Endpoint
    https://{domain}/api/v2/tickets

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