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Freshdesk On Hold Tickets by Priority

On Hold Tickets by Priority is a support metric that measures the number of tickets on hold for each priority level, indicating the urgency and workload of the support team.

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On Hold Tickets by Priority 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "On Hold Tickets by Priority"?
The On Hold Tickets by Priority metric in Freshdesk shows the number of tickets that are currently on hold for each priority level. This provides insights into how many urgent vs non-urgent tickets are waiting for a response or resolution, allowing support teams to prioritize their workload and ensure high-priority issues are addressed in a timely manner.
Example: Example: A manager can use the On Hold Tickets by Priority metric to identify and prioritize high-priority tickets that are on hold for extended periods, ensuring urgent issues are addressed promptly and efficiently.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track On Hold Tickets by Priority in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track On Hold Tickets by Priority using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put On Hold Tickets by Priority on the Performance screen
  6. 6
    Get On Hold Tickets by Priority performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of On Hold Tickets by Priority
Goals

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Scorecards

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Metric Digest

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Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track On Hold Tickets by Priority from Freshdesk in Databox GET STARTED

Basics

  • Description
    On Hold Tickets by Priority is a support metric that measures the number of tickets on hold for each priority level, indicating the urgency and workload of the support team.
  • Category
    Help Desk
  • Subcategory
    Tickets
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/tickets

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