Unresolved Tickets metric represents the number of support queries that are yet to be resolved by the customer support team in Freshdesk.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Unresolved Tickets using Databox, follow these steps:
Use this free and customizable Freshdesk Tickets Overview Dashboard Template to track your tickets and hours to ensure you deliver the best customer experience.
The Created Tickets by Priority metric displays the total number of support tickets created in Freshdesk based on their priority levels (low, medium, high, urgent).
The Created Tickets by Status metric displays the number of tickets that have been created in each status category (open, pending, resolved, closed) within a specified time frame.
The Hours Tracked by Ticket metric in Freshdesk tracks the amount of time spent by agents on a particular ticket, providing insight into agent productivity and ticket resolution times.
Resolved Tickets is a measure of the total number of support tickets that have been successfully resolved and closed within a defined period of time.
The Resolved Tickets by Association Type metric shows the number of tickets resolved and categorized by the association of the requester's organization with the ticket, such as company or product.
This metric shows the number of tickets that are currently put on hold classified by their type/category in your Freshdesk account.
Unassigned Tickets by Priority metric shows the number of tickets that are yet to be assigned to an agent, grouped by their priority levels. This provides a quick overview of pending high-priority tickets that require immediate attention.
The Companies metric in Freshdesk is a count of the total number of unique companies (organizations) that have been created and interacted with in the helpdesk, including tickets, contacts, and other activities.