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Freshdesk Unresolved Tickets

Unresolved Tickets metric represents the number of support queries that are yet to be resolved by the customer support team in Freshdesk.

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Unresolved Tickets 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Unresolved Tickets"?
The Unresolved Tickets metric in Freshdesk refers to the number of support tickets that are yet to be resolved or closed within a particular timeframe. It is a key performance indicator that helps measure the efficiency of the support team in addressing customer issues and improving customer satisfaction. By monitoring the Unresolved Tickets metric, support managers can identify bottlenecks in the support process and take necessary steps to improve the response and resolution times.
Example: Example: A support team manager uses the Unresolved Tickets metric to identify Service Level Agreement (SLA) violations and prioritize ticket resolution in order to meet customer expectations and reduce backlog.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Unresolved Tickets in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Unresolved Tickets using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Unresolved Tickets on the Performance screen
  6. 6
    Get Unresolved Tickets performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Unresolved Tickets
Freshdesk integration with Databox Track Unresolved Tickets from Freshdesk in Databox GET STARTED

Freshdesk Unresolved Tickets included in Dashboard Templates 1

  • Live view

    Freshdesk Tickets Overview

    Use this free and customizable Freshdesk Tickets Overview Dashboard Template to track your tickets and hours to ensure you deliver the best customer experience.

    Freshdesk

Basics

  • Description
    Unresolved Tickets metric represents the number of support queries that are yet to be resolved by the customer support team in Freshdesk.
  • Category
    Help Desk
  • Subcategory
    Tickets
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    decreasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/search/tickets

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