DataboxDatabox Databox

Freshdesk Created Tickets by Type

The Created Tickets by Type metric shows the number of new tickets generated in each category or type in a given period, providing insights into the nature of customer issues and allowing for targeted support.

With Databox you can track all your metrics from various data sources in one place.

Created Tickets by Type 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Created Tickets by Type"?
The Created Tickets by Type metric shows the distribution of new support tickets created in Freshdesk based on their categorization into different types or issue categories. This metric provides insights into the types of issues or problems most commonly reported by customers, which can help support teams prioritize and allocate resources accordingly.
Example: The Created Tickets by Type metric can be used to track the number of support tickets created for different product lines, helping a company identify which products are experiencing the most issues and allocate resources accordingly.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Created Tickets by Type in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Created Tickets by Type using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Created Tickets by Type on the Performance screen
  6. 6
    Get Created Tickets by Type performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Created Tickets by Type
Freshdesk integration with Databox Track Created Tickets by Type from Freshdesk in Databox GET STARTED

Basics

  • Description
    The Created Tickets by Type metric shows the number of new tickets generated in each category or type in a given period, providing insights into the nature of customer issues and allowing for targeted support.
  • Category
    Help Desk
  • Subcategory
    Tickets created
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    Yes
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
  • API Endpoint
    https://{domain}/api/v2/tickets

Track all of your key business metrics from one screen

GET STARTED
Databox app preview