Open Tickets by Priority metric shows the number of tickets that are currently open and categorized by priority level in Freshdesk.
With Databox you can track all your metrics from various data sources in one place.
Used to show comparisons between values.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Open Tickets by Priority using Databox, follow these steps:
The Created Tickets by Priority metric displays the total number of support tickets created in Freshdesk based on their priority levels (low, medium, high, urgent).
The Created Tickets by Type metric shows the number of new tickets generated in each category or type in a given period, providing insights into the nature of customer issues and allowing for targeted support.
The Hours Tracked by Ticket metric in Freshdesk tracks the amount of time spent by agents on a particular ticket, providing insight into agent productivity and ticket resolution times.
Non-Billable Tracked by Company is a metric that measures the amount of time spent by company employees on tasks that are not directly billable to clients or customers. It helps businesses understand how much non-revenue generating work is being done by staff.
The Closed Tickets metric refers to the total number of support tickets that have been resolved and marked as closed within a specific time period in Freshdesk.
Closed Tickets by Tag is a report that shows the number of tickets that have been closed within a specific time period based on the tags assigned to them. It helps measure the efficiency of the support team in resolving issues related to different categories of the tickets.
This metric shows the number of resolved support tickets based on the channel through which they were received, such as email, phone, chat, or web portal.
Overdue Tickets by Tag metric shows the number of tickets that have not been resolved within their due date categorized by their respective tags.