Open Tickets by Priority metric shows the number of tickets that are currently open and categorized by priority level in Freshdesk.
With Databox you can track all your metrics from various data sources in one place.
Used to show comparisons between values.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Open Tickets by Priority using Databox, follow these steps:
Billable Hours is a measure of the amount of time spent by an agent working on customer issues that can be charged to the customer. It helps assess the productivity and profitability of the support team while ensuring accurate billing and revenue recognition.
The Unresolved Tickets by Type metric categorizes unresolved support tickets by their type, such as technical, billing, or general inquiries, giving insight into the types of issues customers are facing and allowing for targeted resolution efforts.
Resolved Tickets is a measure of the total number of support tickets that have been successfully resolved and closed within a defined period of time.
The Resolved Tickets by Tag metric shows the number of tickets that have been resolved, categorized by their respective tags in Freshdesk.
On Hold Tickets metric represents the number of tickets that have been put on hold by agents or customers and are awaiting further action or information.
The On Hold Tickets by Company metric tracks the number of open support tickets that are currently on hold for each company in your Freshdesk account.
The Companies by Account Tier metric categorizes your customer base into different tiers based on their value or engagement level, helping you identify high-value customers and prioritize your efforts accordingly.
The Companies by Industry metric in Freshdesk provides a breakdown of the number of companies associated with each industry segment, helping businesses identify trends and opportunities for improved customer support.