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Freshdesk Open Tickets by Priority

Open Tickets by Priority metric shows the number of tickets that are currently open and categorized by priority level in Freshdesk.

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Open Tickets by Priority 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Open Tickets by Priority"?
The Open Tickets by Priority metric displays the number of unresolved tickets grouped by their priority levels. This gives a quick overview of the current workload and allows agents to prioritize their tasks and address urgent issues first. It helps teams stay on top of high-priority tickets and maintain a good level of service.
Example: Open Tickets by Priority metric in Freshdesk can help a team prioritize and tackle high-priority tickets faster. For example, they can use it to identify all high-priority tickets that need urgent attention and work on them first.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Open Tickets by Priority in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Open Tickets by Priority using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Open Tickets by Priority on the Performance screen
  6. 6
    Get Open Tickets by Priority performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Open Tickets by Priority
Goals

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Scorecards

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Metric Digest

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Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Open Tickets by Priority from Freshdesk in Databox GET STARTED

Basics

  • Description
    Open Tickets by Priority metric shows the number of tickets that are currently open and categorized by priority level in Freshdesk.
  • Category
    Help Desk
  • Subcategory
    Tickets
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    decreasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/tickets

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