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Freshdesk Hours Tracked by Company

The Hours Tracked by Company metric shows the total number of hours logged by all agents in your company for a specific time period, indicating the overall productivity and workload of your team.

With Databox you can track all your metrics from various data sources in one place.

Hours Tracked by Company 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Hours Tracked by Company"?
The Hours Tracked by Company metric in Freshdesk measures the total number of hours logged across all tickets within a specific company. This metric helps businesses track the amount of time spent resolving issues for a particular customer, allowing them to measure the efficiency of their support operations and identify potential areas for improvement. It also provides insight into the level of engagement and satisfaction of customers, as well as allowing businesses to monitor trends in their support volume and workload.
Example: Example: The HR team uses the Hours Tracked by Company metric to calculate the total number of employee work hours for a specific period and ensure compliance with labor laws.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Hours Tracked by Company in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Hours Tracked by Company using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Hours Tracked by Company on the Performance screen
  6. 6
    Get Hours Tracked by Company performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Hours Tracked by Company
Goals

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Scorecards

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Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Hours Tracked by Company from Freshdesk in Databox GET STARTED

Basics

  • Description
    The Hours Tracked by Company metric shows the total number of hours logged by all agents in your company for a specific time period, indicating the overall productivity and workload of your team.
  • Category
    Help Desk
  • Subcategory
    Hours
  • Default Format
    Duration
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    Yes
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    event Learn more
  • API Endpoint
    https://{domain}/api/v2/time_entries

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