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Freshdesk On Hold Tickets by Type

This metric shows the number of tickets that are currently put on hold classified by their type/category in your Freshdesk account.

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On Hold Tickets by Type 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "On Hold Tickets by Type"?
The On Hold Tickets by Type metric provides information on the number of tickets put on hold, categorized by their type (e.g. technical issues, customer inquiries, billing concerns). This helps businesses track the most common reasons for tickets being put on hold and highlights areas for improvement in customer service or support processes. It also allows for targeted training or resources to be provided to agents dealing with specific ticket types.
Example: The On Hold Tickets by Type metric can help a support team identify which types of tickets are frequently put on hold, allowing them to adjust their processes and communication to reduce wait times and improve customer satisfaction.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track On Hold Tickets by Type in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track On Hold Tickets by Type using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put On Hold Tickets by Type on the Performance screen
  6. 6
    Get On Hold Tickets by Type performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of On Hold Tickets by Type
Goals

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Metric Digest

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Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track On Hold Tickets by Type from Freshdesk in Databox GET STARTED

Basics

  • Description
    This metric shows the number of tickets that are currently put on hold classified by their type/category in your Freshdesk account.
  • Category
    Help Desk
  • Subcategory
    Tickets
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/tickets

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