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Freshdesk Non-Billable Hours

Non-billable hours metric is a measure of the time spent by employees on non-billable activities such as training, meetings, admin work, etc. It helps organizations track productivity and efficiency.

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Non-Billable Hours 2.190,879

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About
Technical Details

Non-Billable Hours is a metric that measures the amount of time (in hours) spent by a team or individual on tasks that cannot be billed to a client or customer. It is a crucial metric for service-based businesses as it helps estimate profitability, efficiency, and resource management. Non-billable hours can include administrative tasks, training, research, meetings, and other non-chargeable work. Keeping track of non-billable hours helps teams identify areas for improvement and optimize their processes to maximize productivity and profitability.

Example: Tracking time spent on internal meetings and professional development.

This metric has one or more equivalents:

Non-Billable Hours

Visualizations

Number

Used to show a simple Metric or to draw attention to one key number.

How to track Non-Billable Hours in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Non-Billable Hours using Databox, follow these steps:

1
Connect Freshdesk that contains the metric you want to track
2
Select the metric you want to track from the list of available metrics
3
Drag and drop the selected metric onto your dashboard
4
Watch your dashboard populate in seconds
5
Put Non-Billable Hours on the Performance screen
6
Get Non-Billable Hours performance daily with Scorecards or as a weekly digest
7
Set Goals to track and improve performance of Non-Billable Hours

Goals

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