Non-billable hours metric is a measure of the time spent by employees on non-billable activities such as training, meetings, admin work, etc. It helps organizations track productivity and efficiency.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Non-Billable Hours using Databox, follow these steps:
Use this free and customizable Freshdesk Tickets Overview Dashboard Template to track your tickets and hours to ensure you deliver the best customer experience.
The Created Tickets by Company metric in Freshdesk displays the total number of tickets created by each company over a specific period, allowing you to track ticket volume for each company and assess their support needs.
Billable Hours is a measure of the amount of time spent by an agent working on customer issues that can be charged to the customer. It helps assess the productivity and profitability of the support team while ensuring accurate billing and revenue recognition.
The Billable Hours by Company metric is a measurement of the total hours worked on billable tasks per company. It indicates the revenue generated by each company and helps in evaluating profitability and resource allocation.
The Pending Tickets by Priority metric displays the number of tickets waiting for a response based on their priority level.
The Resolved Tickets by Type metric measures the number of resolved tickets grouped by their respective types in Freshdesk. This provides insights into the types of issues that your support team is resolving effectively.
Closed Tickets by Tag is a report that shows the number of tickets that have been closed within a specific time period based on the tags assigned to them. It helps measure the efficiency of the support team in resolving issues related to different categories of the tickets.
The Closed Tickets by Type metric provides the number of tickets of each type that have been resolved or closed within a given time frame, allowing for easy monitoring of ticket trends and response times.
The Overdue Tickets by Association Type metric displays the number of tickets that are past their due date, organized by the type of association with your organization (e.g. company, contact, agent).