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Freshdesk Non-Billable Hours by Company

Non-Billable Tracked by Company is a metric that measures the amount of time spent by company employees on tasks that are not directly billable to clients or customers. It helps businesses understand how much non-revenue generating work is being done by staff.

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Non-Billable Hours by Company 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Non-Billable Hours by Company"?
The Non-Billable Tracked by Company metric in Freshdesk provides a summary of the time spent by agents on internal activities that are not chargeable to customers, such as training, meetings, and administrative work. It helps companies analyze the productivity of their support teams and make informed decisions on resource allocation and process improvement.
Example: A software development company can use this metric to track the time spent on internal meetings, research, or training that are not billable to clients.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Non-Billable Hours by Company in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Non-Billable Hours by Company using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Non-Billable Hours by Company on the Performance screen
  6. 6
    Get Non-Billable Hours by Company performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Non-Billable Hours by Company
Goals

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Scorecards

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Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Non-Billable Hours by Company from Freshdesk in Databox GET STARTED

Basics

  • Description
    Non-Billable Tracked by Company is a metric that measures the amount of time spent by company employees on tasks that are not directly billable to clients or customers. It helps businesses understand how much non-revenue generating work is being done by staff.
  • Category
    Help Desk
  • Subcategory
    Hours
  • Default Format
    Duration
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    Yes
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    event Learn more
  • API Endpoint
    https://{domain}/api/v2/time_entries

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