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Freshdesk Created Tickets by Company

The Created Tickets by Company metric in Freshdesk displays the total number of tickets created by each company over a specific period, allowing you to track ticket volume for each company and assess their support needs.

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Created Tickets by Company 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Created Tickets by Company"?
The Created Tickets by Company metric in Freshdesk displays the number of tickets created by each company that has submitted support requests. This metric allows businesses to identify which companies require the most support and helps teams allocate resources more effectively. It also enables businesses to track the satisfaction levels of their customers and identifies any trends or issues that require attention. With this metric, teams can prioritize and manage support requests from high-priority customers, thereby improving their overall customer experience.
Example: Example: A software company uses the Created Tickets by Company metric to identify which of its clients are submitting the most support tickets and may require additional training or assistance.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Created Tickets by Company in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Created Tickets by Company using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Created Tickets by Company on the Performance screen
  6. 6
    Get Created Tickets by Company performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Created Tickets by Company
Freshdesk integration with Databox Track Created Tickets by Company from Freshdesk in Databox GET STARTED

Basics

  • Description
    The Created Tickets by Company metric in Freshdesk displays the total number of tickets created by each company over a specific period, allowing you to track ticket volume for each company and assess their support needs.
  • Category
    Help Desk
  • Subcategory
    Tickets created
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    Yes
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
  • API Endpoint
    https://{domain}/api/v2/tickets

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