The Created Tickets by Company metric in Freshdesk displays the total number of tickets created by each company over a specific period, allowing you to track ticket volume for each company and assess their support needs.
With Databox you can track all your metrics from various data sources in one place.
Used to show comparisons between values.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Created Tickets by Company using Databox, follow these steps:
The Created Tickets metric in Freshdesk measures the total number of new support requests submitted by customers over a certain period of time.
The Created Tickets by Tag metric displays the number of tickets created within a specific time frame, categorized based on their associated tags. It helps track the volume of tickets related to each tag, aiding in identifying trends and areas that require attention.
The Billable Hours by Ticket metric measures the amount of time spent on a ticket that can be charged to the customer or client, providing insights into the profitability of customer support operations.
The Open Tickets by Company metric in Freshdesk shows the number of unresolved tickets associated with each company that have not yet been closed or resolved by agents.
Pending Tickets by Type metric displays the number of open tickets organized by their types that are still awaiting resolution or response from agents.
The Resolved Tickets by Type metric measures the number of resolved tickets grouped by their respective types in Freshdesk. This provides insights into the types of issues that your support team is resolving effectively.
The Resolved Tickets by Association Type metric shows the number of tickets resolved and categorized by the association of the requester's organization with the ticket, such as company or product.
The Contacts by Company metric provides insight into the number of unique contacts associated with each company in a Freshdesk account. It helps identify which companies have the most contacts and enables better management of customer relationships.