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Freshdesk Created Tickets

The Created Tickets metric in Freshdesk measures the total number of new support requests submitted by customers over a certain period of time.

With Databox you can track all your metrics from various data sources in one place.

Created Tickets 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Created Tickets"?
The Created Tickets metric in Freshdesk measures the total number of new support tickets generated within a specified timeframe. It helps support teams track the volume of incoming requests and identify trends or spikes in ticket creation to better allocate resources and improve response times. This metric can be used to gauge the overall demand for support and evaluate the effectiveness of marketing campaigns or feature releases that may impact ticket volume.
Example: Example: A company measures the number of tickets created in a week as part of their customer support KPIs to track the volume of customer inquiries and issues received.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Created Tickets in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Created Tickets using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Created Tickets on the Performance screen
  6. 6
    Get Created Tickets performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Created Tickets
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Created Tickets from Freshdesk in Databox GET STARTED

Freshdesk Created Tickets included in Dashboard Templates 1

  • Live view

    Freshdesk Tickets Overview

    Use this customizable Freshdesk Tickets Overview Dashboard Template to track your tickets and hours to ensure you deliver the best customer experience.

    Freshdesk

General

  • Description
    The Created Tickets metric in Freshdesk measures the total number of new support requests submitted by customers over a certain period of time.
  • Category
    Help Desk
  • Subcategory
    Tickets created

Specification

  • Metric Type
    event
  • Dimensional
    No
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from 3 years ago to now.
  • Retroactive Data Updates
    Existing data is purged in favor of the most recent synced data.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    Yes
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    Yes

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