Databox

Freshdesk Closed Tickets by Source

This metric shows the number of resolved support tickets based on the channel through which they were received, such as email, phone, chat, or web portal.

With Databox you can track all your metrics from various data sources in one place.

Closed Tickets by Source 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Closed Tickets by Source"?
The Closed Tickets by Source metric measures the number of tickets that have been closed in a particular time period and groups them by their source, such as email, chat, phone, etc. This metric provides valuable insights into which communication channel customers are using the most to reach out, and helps identify areas for improvement in customer support and engagement.
Example: Example: Analyzing Closed Tickets by Source helps identify the number of tickets resolved from email, phone, or chat sources in a month.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Closed Tickets by Source in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Closed Tickets by Source using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Closed Tickets by Source on the Performance screen
  6. 6
    Get Closed Tickets by Source performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Closed Tickets by Source
Goals

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Scorecards

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Metric Digest

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Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Closed Tickets by Source from Freshdesk in Databox GET STARTED

General

  • Description
    This metric shows the number of resolved support tickets based on the channel through which they were received, such as email, phone, chat, or web portal.
  • Category
    Help Desk
  • Subcategory
    Tickets closed

Specification

  • Metric Type
    current
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from now to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    No
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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