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Freshdesk Pending Tickets by Association Type

The Pending Tickets by Association Type metric tracks the number of unresolved tickets in Freshdesk based on the type of association they have (such as a customer, contact, organization, or group).

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Pending Tickets by Association Type 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Pending Tickets by Association Type"?
Pending Tickets by Association Type is a customer support metric in Freshdesk that helps businesses track the number of unresolved tickets based on the type of association with customers, such as companies, contacts or groups. It enables teams to prioritize their workload and focus on resolving tickets that are related to key customers or groups. This metric can be used to identify areas where the team might need to work more efficiently or to improve their communication with customers.
Example: Example: A manager can use Pending Tickets by Association Type metric to determine how many pending tickets are associated with a certain department, allowing them to allocate resources accordingly.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Pending Tickets by Association Type in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Pending Tickets by Association Type using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Pending Tickets by Association Type on the Performance screen
  6. 6
    Get Pending Tickets by Association Type performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Pending Tickets by Association Type
Goals

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Scorecards

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Metric Digest

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Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Pending Tickets by Association Type from Freshdesk in Databox GET STARTED

Basics

  • Description
    The Pending Tickets by Association Type metric tracks the number of unresolved tickets in Freshdesk based on the type of association they have (such as a customer, contact, organization, or group).
  • Category
    Help Desk
  • Subcategory
    Tickets
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    decreasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/tickets

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