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Freshdesk Unassigned Tickets by Company

The Unassigned Tickets by Company metric in Freshdesk shows the number of unresolved tickets that are yet to be assigned to any agent or team, grouped by the companies they are associated with.

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Unassigned Tickets by Company 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Unassigned Tickets by Company"?
The Unassigned Tickets by Company metric in Freshdesk tracks the number of support tickets from each company that have not been assigned to an agent or team. This metric helps teams prioritize their workload and ensure that every ticket is addressed in a timely manner. By analyzing this metric, teams can identify patterns, such as companies that require more attention or agent availability issues, and take corrective action to improve customer satisfaction.
Example: Example: A customer support team manager uses the Unassigned Tickets by Company metric to identify which company's tickets are frequently left unattended to and assigns agents accordingly to ensure timely resolution of customer issues.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Unassigned Tickets by Company in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Unassigned Tickets by Company using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Unassigned Tickets by Company on the Performance screen
  6. 6
    Get Unassigned Tickets by Company performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Unassigned Tickets by Company
Goals

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Scorecards

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Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Unassigned Tickets by Company from Freshdesk in Databox GET STARTED

General

  • Description
    The Unassigned Tickets by Company metric in Freshdesk shows the number of unresolved tickets that are yet to be assigned to any agent or team, grouped by the companies they are associated with.
  • Category
    Help Desk
  • Subcategory
    Tickets

Specification

  • Metric Type
    current
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from now to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    No
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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