The Created Tickets by Status metric displays the number of tickets that have been created in each status category (open, pending, resolved, closed) within a specified time frame.
With Databox you can track all your metrics from various data sources in one place.
Used to show comparisons between values.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Created Tickets by Status using Databox, follow these steps:
The Hours Tracked metric in Freshdesk measures the time spent by agents on each ticket, providing insights into productivity, customer satisfaction, and performance evaluation.
Non-Billable Tracked by Company is a metric that measures the amount of time spent by company employees on tasks that are not directly billable to clients or customers. It helps businesses understand how much non-revenue generating work is being done by staff.
The Open Tickets by Type metric shows the number of unresolved tickets organized by the categories or types assigned to them, providing insights into common or recurring issues.
The Resolved Tickets by Company metric in Freshdesk shows the number of tickets resolved by each company, providing a measure of customer satisfaction and support team performance for individual companies.
Closed Tickets by Tag is a report that shows the number of tickets that have been closed within a specific time period based on the tags assigned to them. It helps measure the efficiency of the support team in resolving issues related to different categories of the tickets.
Overdue Tickets by Tag metric shows the number of tickets that have not been resolved within their due date categorized by their respective tags.
Unassigned Tickets by Priority metric shows the number of tickets that are yet to be assigned to an agent, grouped by their priority levels. This provides a quick overview of pending high-priority tickets that require immediate attention.
The Contacts by State metric provides a breakdown of the number of contacts in each state or region, allowing businesses to analyze customer distribution and tailor their support accordingly.