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Freshdesk Created Tickets by Status

The Created Tickets by Status metric displays the number of tickets that have been created in each status category (open, pending, resolved, closed) within a specified time frame.

With Databox you can track all your metrics from various data sources in one place.

Created Tickets by Status 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Created Tickets by Status"?
The Created Tickets by Status metric in Freshdesk shows the number of tickets created and their current status, such as open, pending, resolved, or closed. This gives an overview of the volume and progress of tickets over time, helping teams to track and manage their workload more effectively. It can also highlight any trends or issues that may need addressing, such as a backlog of unresolved tickets or a surge in customer requests.
Example: Example: A team lead wants to track the progress of their team's support tickets in Freshdesk and analyzes the Created Tickets by Status metric to identify any delays or bottlenecks in the process.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Created Tickets by Status in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Created Tickets by Status using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Created Tickets by Status on the Performance screen
  6. 6
    Get Created Tickets by Status performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Created Tickets by Status
Goals

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Scorecards

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Metric Digest

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Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Created Tickets by Status from Freshdesk in Databox GET STARTED

Basics

  • Description
    The Created Tickets by Status metric displays the number of tickets that have been created in each status category (open, pending, resolved, closed) within a specified time frame.
  • Category
    Help Desk
  • Subcategory
    Tickets created
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    Yes
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    event Learn more
  • API Endpoint
    https://{domain}/api/v2/tickets

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