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Freshdesk Open Tickets by Type

The Open Tickets by Type metric shows the number of unresolved tickets organized by the categories or types assigned to them, providing insights into common or recurring issues.

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Open Tickets by Type 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Open Tickets by Type"?
The Open Tickets by Type metric is a report that shows the number of unresolved tickets grouped by their respective ticket types. This metric provides insight into the distribution of open tickets across various ticket types, allowing support teams to prioritize their efforts and allocate resources accordingly. By tracking and analyzing this metric, support teams can identify areas of the business that may require additional focus and attention to improve overall customer satisfaction.
Example: Open tickets by type can help prioritize customer issues for a restaurant, with high-priority drink orders ranked above lower-priority requests like table reservations.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Open Tickets by Type in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Open Tickets by Type using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Open Tickets by Type on the Performance screen
  6. 6
    Get Open Tickets by Type performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Open Tickets by Type
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Open Tickets by Type from Freshdesk in Databox GET STARTED

General

  • Description
    The Open Tickets by Type metric shows the number of unresolved tickets organized by the categories or types assigned to them, providing insights into common or recurring issues.
  • Category
    Help Desk
  • Subcategory
    Tickets

Specification

  • Metric Type
    current
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from now to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    No
  • Favorable Trend
    decreasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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