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Freshdesk Open Tickets

The Open Tickets metric refers to the number of customer support tickets that have not yet been resolved or closed by the support team.

With Databox you can track all your metrics from various data sources in one place.

Open Tickets 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Open Tickets"?
Open Tickets is a metric in Freshdesk that shows the number of unresolved customer support tickets that are currently open or pending. This number can help support teams monitor their workload and prioritize their tasks accordingly. It is important to keep this number low and resolve tickets in a timely manner to ensure customer satisfaction and maintain efficient operations.
Example: There are 20 open tickets in the IT department queue, which need a response from agents.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Open Tickets in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Open Tickets using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Open Tickets on the Performance screen
  6. 6
    Get Open Tickets performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Open Tickets
Freshdesk integration with Databox Track Open Tickets from Freshdesk in Databox GET STARTED

Freshdesk Open Tickets included in Dashboard Templates 1

  • Live view

    Freshdesk Tickets Overview

    Use this free and customizable Freshdesk Tickets Overview Dashboard Template to track your tickets and hours to ensure you deliver the best customer experience.

    Freshdesk

Basics

  • Description
    The Open Tickets metric refers to the number of customer support tickets that have not yet been resolved or closed by the support team.
  • Category
    Help Desk
  • Subcategory
    Tickets
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    decreasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/search/tickets

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