Databox

Freshdesk Open Tickets by Association Type

Open Tickets by Association Type metric in Freshdesk reflects the number of tickets that are currently unresolved and categorized by the type of association - Agent, Group, or Product.

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Open Tickets by Association Type 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Open Tickets by Association Type"?
The Open Tickets by Association Type metric in Freshdesk provides insights into the number of unresolved tickets that are associated with specific types of customers or organizations. This helps you understand which types of customers or organizations are generating the most open tickets, and enables you to prioritize your support efforts accordingly. For example, you can focus on resolving more tickets associated with high-value customers or organizations, or identify the root causes of issues that are generating a high volume of support requests from particular customer or organizational segments.
Example: Open tickets by Association Type: See number of unresolved tickets by customer, product, group, or Agent ID. Example: With this metric, support managers can easily track the number of open tickets associated with each product and allocate resources accordingly.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Open Tickets by Association Type in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Open Tickets by Association Type using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Open Tickets by Association Type on the Performance screen
  6. 6
    Get Open Tickets by Association Type performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Open Tickets by Association Type
Goals

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Scorecards

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Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Open Tickets by Association Type from Freshdesk in Databox GET STARTED

General

  • Description
    Open Tickets by Association Type metric in Freshdesk reflects the number of tickets that are currently unresolved and categorized by the type of association - Agent, Group, or Product.
  • Category
    Help Desk
  • Subcategory
    Tickets

Specification

  • Metric Type
    current
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from now to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    No
  • Favorable Trend
    decreasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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