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Freshdesk Billable Hours by Company

The Billable Hours by Company metric is a measurement of the total hours worked on billable tasks per company. It indicates the revenue generated by each company and helps in evaluating profitability and resource allocation.

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Billable Hours by Company 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Billable Hours by Company"?
The Billable Hours by Company metric in Freshdesk measures the total number of hours that a company has been billed for support services provided by your team. This metric is useful for tracking the time spent on customers and identifying which companies are generating the highest revenue for your business. With this information, you can optimize your support processes, allocate resources effectively, and improve client relationships.
Example: Billable Hours by Company helps track revenue generated by each client. An example would be a consulting firm using this metric to determine the profitability of their services for each client.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Billable Hours by Company in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Billable Hours by Company using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Billable Hours by Company on the Performance screen
  6. 6
    Get Billable Hours by Company performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Billable Hours by Company
Goals

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Metric Digest

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Data Calculations

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Performance Screen

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Basics

  • Description
    The Billable Hours by Company metric is a measurement of the total hours worked on billable tasks per company. It indicates the revenue generated by each company and helps in evaluating profitability and resource allocation.
  • Category
    Help Desk
  • Subcategory
    Hours
  • Default Format
    Duration
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    Yes
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    event Learn more
  • API Endpoint
    https://{domain}/api/v2/time_entries

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