The Billable Hours by Company metric is a measurement of the total hours worked on billable tasks per company. It indicates the revenue generated by each company and helps in evaluating profitability and resource allocation.
With Databox you can track all your metrics from various data sources in one place.
Used to show comparisons between values.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Billable Hours by Company using Databox, follow these steps:
The Hours Tracked by Company metric shows the total number of hours logged by all agents in your company for a specific time period, indicating the overall productivity and workload of your team.
Non-Billable Tracked by Company is a metric that measures the amount of time spent by company employees on tasks that are not directly billable to clients or customers. It helps businesses understand how much non-revenue generating work is being done by staff.
Unresolved Tickets by Source shows the number of tickets that haven't been resolved yet, categorized by the channel (e.g. email, phone, chat) they came from.
The Resolved Tickets by Source metric shows the number of support tickets that have been resolved within a specific time frame, grouped by the source from which they originated (e.g. email, phone, chat, social media).
The Overdue Tickets by Source metric shows the number of tickets that have not been resolved by their due date, grouped by the channel they were received from.
This metric shows the number of tickets that have missed their due date, segmented by priority level (low, medium, high, urgent).
The Companies by Health Score metric in Freshdesk measures the overall health of a company's support interactions, ranging from excellent to poor, based on factors such as response times, resolution rates, and customer satisfaction.
The Companies by Account Tier metric categorizes your customer base into different tiers based on their value or engagement level, helping you identify high-value customers and prioritize your efforts accordingly.