Freshdesk Hours Tracked by Ticket

How to track Hours Tracked by Ticket in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Hours Tracked by Ticket using Databox, follow these steps:

1. 1

   Connect Freshdesk that contains the metric you want to track
2. 2

   Select the metric you want to track from the list of available metrics
3. 3

   Drag and drop the selected metric onto your dashboard
4. 4

   Watch your dashboard populate in seconds
5. 5

   Put Hours Tracked by Ticket on the Performance screen
6. 6

   Get Hours Tracked by Ticket performance daily with Scorecards or as a weekly digest
7. 7

   Set Goals to track and improve performance of Hours Tracked by Ticket