Databox

Freshdesk Closed Tickets by Priority

The Closed Tickets by Priority metric tracks the number of resolved tickets based on their level of priority, allowing teams to identify which issues were resolved with the highest level of urgency.

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Closed Tickets by Priority 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Closed Tickets by Priority"?
The Closed Tickets by Priority metric in Freshdesk shows the number of tickets that have been marked as "closed" based on their priority level. This metric helps teams identify which priority levels require the most attention and resources to resolve, as well as track progress towards meeting service level agreements (SLAs) for different priority levels. By understanding how many high-priority tickets are being closed in a given time period, teams can adjust their workflows and staffing levels to ensure they are meeting customer needs and providing efficient support.
Example: Closed Tickets by Priority metric can help track and improve the resolution time for high-priority tickets, ensuring urgent issues are resolved quickly.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Closed Tickets by Priority in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Closed Tickets by Priority using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Closed Tickets by Priority on the Performance screen
  6. 6
    Get Closed Tickets by Priority performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Closed Tickets by Priority
Goals

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Scorecards

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Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Closed Tickets by Priority from Freshdesk in Databox GET STARTED

General

  • Description
    The Closed Tickets by Priority metric tracks the number of resolved tickets based on their level of priority, allowing teams to identify which issues were resolved with the highest level of urgency.
  • Category
    Help Desk
  • Subcategory
    Tickets closed

Specification

  • Metric Type
    current
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from now to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    No
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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