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Freshdesk Unresolved Tickets by Type

The Unresolved Tickets by Type metric categorizes unresolved support tickets by their type, such as technical, billing, or general inquiries, giving insight into the types of issues customers are facing and allowing for targeted resolution efforts.

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Unresolved Tickets by Type 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Unresolved Tickets by Type"?
The Unresolved Tickets by Type metric displays the number of active support tickets grouped by their respective issue types or categories that are yet to be resolved. By using this metric, support teams can track the number of open tickets in different categories and prioritize their workflow accordingly. This helps teams to focus on addressing high-priority issues and improve their resolution time. Additionally, it provides insights into the types of issues that customers are experiencing most frequently, allowing the organization to identify and address any patterns or recurring problems.
Example: Example: The Unresolved Tickets by Type metric can help a support manager identify which types of tickets are taking longer to resolve, allowing them to allocate resources and prioritize accordingly.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Unresolved Tickets by Type in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Unresolved Tickets by Type using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Unresolved Tickets by Type on the Performance screen
  6. 6
    Get Unresolved Tickets by Type performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Unresolved Tickets by Type
Goals

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Scorecards

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Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Unresolved Tickets by Type from Freshdesk in Databox GET STARTED

Basics

  • Description
    The Unresolved Tickets by Type metric categorizes unresolved support tickets by their type, such as technical, billing, or general inquiries, giving insight into the types of issues customers are facing and allowing for targeted resolution efforts.
  • Category
    Help Desk
  • Subcategory
    Tickets
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    decreasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/tickets

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