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Freshdesk On Hold Tickets by Company

The On Hold Tickets by Company metric tracks the number of open support tickets that are currently on hold for each company in your Freshdesk account.

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On Hold Tickets by Company 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "On Hold Tickets by Company"?
The On Hold Tickets by Company metric displays the number of tickets that have been put on hold by a specific company. This metric helps identify which companies are experiencing more issues or require additional support and allows agents to prioritize their work accordingly. It also enables managers to allocate resources effectively and provide specialized support, thereby improving customer satisfaction levels.
Example: Suppose a company X contacts your support team and while the ticket is being handled, they discover other pressing matters. They put the ticket on hold but fail to follow up for a long time. The On Hold Tickets by Company metric will help track such tickets.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track On Hold Tickets by Company in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track On Hold Tickets by Company using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put On Hold Tickets by Company on the Performance screen
  6. 6
    Get On Hold Tickets by Company performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of On Hold Tickets by Company
Goals

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Basics

  • Description
    The On Hold Tickets by Company metric tracks the number of open support tickets that are currently on hold for each company in your Freshdesk account.
  • Category
    Help Desk
  • Subcategory
    Tickets
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/tickets

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