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Freshdesk Pending Tickets by Priority

The Pending Tickets by Priority metric displays the number of tickets waiting for a response based on their priority level.

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Pending Tickets by Priority 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Pending Tickets by Priority"?
The Pending Tickets by Priority metric shows the number of tickets that are currently pending, categorized by their priority level (low, medium, high, urgent). This metric provides a quick snapshot of the support team's workload and helps them prioritize their tasks based on the urgency of the tickets. It can also be used to identify if there are any high-priority tickets that are stuck in the pending state and require immediate attention. Overall, this metric can help improve the support team's efficiency and ensure that customers receive timely responses to their inquiries.
Example: Example: Identify high-priority tickets awaiting resolution and prioritize them for quick resolution to ensure customer satisfaction and avoid SLA breaches.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Pending Tickets by Priority in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Pending Tickets by Priority using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Pending Tickets by Priority on the Performance screen
  6. 6
    Get Pending Tickets by Priority performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Pending Tickets by Priority
Freshdesk integration with Databox Track Pending Tickets by Priority from Freshdesk in Databox GET STARTED

Basics

  • Description
    The Pending Tickets by Priority metric displays the number of tickets waiting for a response based on their priority level.
  • Category
    Help Desk
  • Subcategory
    Tickets
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    decreasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/tickets

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