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Freshdesk Pending Tickets

The Pending Tickets metric represents the number of support tickets that are awaiting action or response from agents or customers. It is a key indicator of workload and efficiency in customer support operations.

With Databox you can track all your metrics from various data sources in one place.

Pending Tickets 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Pending Tickets"?
Pending Tickets metric refers to the number of support tickets that are currently awaiting resolution or action from the agent or team assigned to them. It represents the work in progress and can be used to measure the effectiveness of support processes, workload management, response times, and customer satisfaction.
Example: An e-commerce company needs to monitor pending shipping requests from customers. They use Pending Tickets metric to track the number of tickets that are waiting to be resolved by their support team.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Pending Tickets in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Pending Tickets using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Pending Tickets on the Performance screen
  6. 6
    Get Pending Tickets performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Pending Tickets
Freshdesk integration with Databox Track Pending Tickets from Freshdesk in Databox GET STARTED

Freshdesk Pending Tickets included in Dashboard Templates 1

  • Live view

    Freshdesk Tickets Overview

    Use this free and customizable Freshdesk Tickets Overview Dashboard Template to track your tickets and hours to ensure you deliver the best customer experience.

    Freshdesk

Basics

  • Description
    The Pending Tickets metric represents the number of support tickets that are awaiting action or response from agents or customers. It is a key indicator of workload and efficiency in customer support operations.
  • Category
    Help Desk
  • Subcategory
    Tickets
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    decreasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/search/tickets

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