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Freshdesk Contacts by Company

The Contacts by Company metric provides insight into the number of unique contacts associated with each company in a Freshdesk account. It helps identify which companies have the most contacts and enables better management of customer relationships.

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Contacts by Company 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Contacts by Company"?
The Contacts by Company metric in Freshdesk refers to the total number of contacts (customers) associated with a particular company. This information is useful for tracking customer engagement and for understanding the most active and valuable customers for a business. By monitoring the Contacts by Company metric, businesses can identify key accounts, high-potential leads, or areas for improvement in customer engagement. The metric can also inform customer segmentation and targeting strategies, providing a more focused and personalized customer experience.
Example: Using the Contacts by Company metric, a tech company can track the number of customer contacts made by each client company to identify their high-value clients and allocate resources accordingly.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Contacts by Company in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Contacts by Company using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Contacts by Company on the Performance screen
  6. 6
    Get Contacts by Company performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Contacts by Company
Goals

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Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Contacts by Company from Freshdesk in Databox GET STARTED

Basics

  • Description
    The Contacts by Company metric provides insight into the number of unique contacts associated with each company in a Freshdesk account. It helps identify which companies have the most contacts and enables better management of customer relationships.
  • Category
    Help Desk
  • Subcategory
    Customers
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/contacts

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