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Freshdesk Closed Tickets by Type

The Closed Tickets by Type metric provides the number of tickets of each type that have been resolved or closed within a given time frame, allowing for easy monitoring of ticket trends and response times.

With Databox you can track all your metrics from various data sources in one place.

Closed Tickets by Type 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Closed Tickets by Type"?
Closed Tickets by Type is a metric that helps analyze the efficiency and effectiveness of support teams. It categorizes the total number of tickets that have been resolved and closed by ticket type, such as inquiry, issue, or complaint. This metric provides insights into which ticket types have been resolved more quickly or slowly, helping support teams to identify areas for improvement in their support process.
Example: Closed Tickets by Type metric can be used to identify how many billing-related tickets were resolved last month.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Closed Tickets by Type in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Closed Tickets by Type using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Closed Tickets by Type on the Performance screen
  6. 6
    Get Closed Tickets by Type performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Closed Tickets by Type
Freshdesk integration with Databox Track Closed Tickets by Type from Freshdesk in Databox GET STARTED

Basics

  • Description
    The Closed Tickets by Type metric provides the number of tickets of each type that have been resolved or closed within a given time frame, allowing for easy monitoring of ticket trends and response times.
  • Category
    Help Desk
  • Subcategory
    Tickets closed
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/tickets

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