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Freshdesk Overdue Tickets by Association Type

The Overdue Tickets by Association Type metric displays the number of tickets that are past their due date, organized by the type of association with your organization (e.g. company, contact, agent).

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Overdue Tickets by Association Type 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Overdue Tickets by Association Type"?
The Overdue Tickets by Association Type metric in Freshdesk displays the number of unresolved and overdue tickets based on the type of association with the ticket, such as agent, group, or department. This allows for a clear understanding of the areas where tickets are not being resolved in a timely manner, helping teams to prioritize work and manage their workload more efficiently.
Example: Example: "The Overdue Tickets by Association Type metric helps us identify which teams or agents are struggling with meeting ticket response times, allowing us to provide additional support and training where needed."

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Overdue Tickets by Association Type in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Overdue Tickets by Association Type using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Overdue Tickets by Association Type on the Performance screen
  6. 6
    Get Overdue Tickets by Association Type performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Overdue Tickets by Association Type
Goals

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Scorecards

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Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Overdue Tickets by Association Type from Freshdesk in Databox GET STARTED

Basics

  • Description
    The Overdue Tickets by Association Type metric displays the number of tickets that are past their due date, organized by the type of association with your organization (e.g. company, contact, agent).
  • Category
    Help Desk
  • Subcategory
    Tickets
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    decreasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/tickets

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