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Freshdesk Open Tickets by Tag

The Open Tickets by Tag metric provides an overview of all currently open tickets that are categorized with specific tags in Freshdesk.

With Databox you can track all your metrics from various data sources in one place.

Open Tickets by Tag 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Open Tickets by Tag"?
The Open Tickets by Tag metric provides insights into the number of unresolved tickets in your support queue that are associated with specific tags. It helps you to identify which tags are generating the most support requests and prioritize your team's efforts to resolve them. By tracking this metric over time, you can also analyze trends in ticket volume, resource allocation, and customer demand to optimize your support operations.
Example: Open Tickets by Tag metric can help a customer support manager quickly identify how many open tickets are tagged as "billing" and assign staff accordingly.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Open Tickets by Tag in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Open Tickets by Tag using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Open Tickets by Tag on the Performance screen
  6. 6
    Get Open Tickets by Tag performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Open Tickets by Tag
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

Built your own custom metrics with Metric Builder
Data Calculations

Set Goals to track and improve your performance
Performance Screen

Get instant insights into your top-performing metrics
Freshdesk integration with Databox Track Open Tickets by Tag from Freshdesk in Databox GET STARTED

Basics

  • Description
    The Open Tickets by Tag metric provides an overview of all currently open tickets that are categorized with specific tags in Freshdesk.
  • Category
    Help Desk
  • Subcategory
    Tickets
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    decreasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/tickets

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