Freshdesk Open Tickets by Tag

How to track Open Tickets by Tag in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Open Tickets by Tag using Databox, follow these steps:

1. 1

   Connect Freshdesk that contains the metric you want to track
2. 2

   Select the metric you want to track from the list of available metrics
3. 3

   Drag and drop the selected metric onto your dashboard
4. 4

   Watch your dashboard populate in seconds
5. 5

   Put Open Tickets by Tag on the Performance screen
6. 6

   Get Open Tickets by Tag performance daily with Scorecards or as a weekly digest
7. 7

   Set Goals to track and improve performance of Open Tickets by Tag