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Freshdesk Unassigned Tickets by Type

Unassigned Tickets by Type metric displays the total number of tickets that have not yet been assigned to any agent, categorized by their respective ticket types.

With Databox you can track all your metrics from various data sources in one place.

Unassigned Tickets by Type 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Unassigned Tickets by Type"?
The Unassigned Tickets by Type metric in Freshdesk shows the number of tickets that have not been assigned to an agent yet, categorized by their ticket type. It helps you understand which types of tickets are pending and allows you to prioritize agent assignments accordingly. This metric can also be useful in identifying areas where you may need additional agent resources or where there may be a backlog of support requests.
Example: Example: A support manager can use the Unassigned Tickets by Type metric to identify which types of tickets are most frequently left unattended and assign them to available agents for timely resolution.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Unassigned Tickets by Type in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Unassigned Tickets by Type using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Unassigned Tickets by Type on the Performance screen
  6. 6
    Get Unassigned Tickets by Type performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Unassigned Tickets by Type
Goals

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Scorecards

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Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Unassigned Tickets by Type from Freshdesk in Databox GET STARTED

Basics

  • Description
    Unassigned Tickets by Type metric displays the total number of tickets that have not yet been assigned to any agent, categorized by their respective ticket types.
  • Category
    Help Desk
  • Subcategory
    Tickets
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/tickets

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