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Freshdesk Pending Tickets by Tag

Pending Tickets by Tag is a metric that displays the number of tickets with a specific tag that are currently pending and awaiting action or resolution in Freshdesk.

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Pending Tickets by Tag 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Pending Tickets by Tag"?
The Pending Tickets by Tag metric shows the number of tickets in the pending status associated with a specific tag. This helps support teams prioritize and manage their workload by identifying high volume or high priority tags with pending tickets that need attention.
Example: Example: A support team wants to track the number of pending tickets related to a specific product feature, so they use the Pending Tickets by Tag metric to monitor and prioritize resolution of these issues.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Pending Tickets by Tag in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Pending Tickets by Tag using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Pending Tickets by Tag on the Performance screen
  6. 6
    Get Pending Tickets by Tag performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Pending Tickets by Tag
Goals

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Scorecards

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Metric Digest

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Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Pending Tickets by Tag from Freshdesk in Databox GET STARTED

Basics

  • Description
    Pending Tickets by Tag is a metric that displays the number of tickets with a specific tag that are currently pending and awaiting action or resolution in Freshdesk.
  • Category
    Help Desk
  • Subcategory
    Tickets
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    decreasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/tickets

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