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Salesforce CRM Closed Cases

Closed Cases measures the number of support cases that have been resolved and closed within a specific time period. It is an important metric to track customer satisfaction and support team performance.

With Databox you can track all your metrics from various data sources in one place.

Closed Cases 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Closed Cases"?
The Closed Cases metric is a key performance indicator that measures the number of customer support cases that have been resolved and closed by agents within a specific time period. This metric provides insights into the efficiency and effectiveness of your customer support team, and can help identify areas for improvement in your support processes.
Example: The closed cases metric can be used by a customer support team to track the number of resolved customer issues in a given period, allowing them to identify trends and measure customer satisfaction.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Closed Cases in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Closed Cases using Databox, follow these steps:

  1. 1
    Connect Salesforce CRM that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Closed Cases on the Performance screen
  6. 6
    Get Closed Cases performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Closed Cases
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

Built your own custom metrics with Metric Builder
Data Calculations

Set Goals to track and improve your performance
Performance Screen

Get instant insights into your top-performing metrics
Salesforce CRM integration with Databox Track Closed Cases from Salesforce CRM in Databox GET STARTED

Salesforce CRM Closed Cases included in Dashboard Templates 1

  • Live view

    Salesforce Leads Overview

    This template gives you a complete overview of your leads in Salesforce so you can accurately track your sales progress.

    Salesforce CRM

General

  • Description
    Closed Cases measures the number of support cases that have been resolved and closed within a specific time period. It is an important metric to track customer satisfaction and support team performance.
  • Category
    Sales
  • Subcategory
    Cases
  • Date Added
    2015-04-28

Specification

  • Metric Type
    general
  • Dimensional
    No
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Hourly, daily, weekly, monthly, yearly, quarterly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from 3 years ago to now.
  • Retroactive Data Updates
    Existing data is purged in favor of the most recent synced data.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    Yes
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    Yes

Related Metrics

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