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Salesforce Leads Overview
This template gives you a complete overview of your leads in Salesforce so you can accurately track your sales progress.
Salesforce CRM
Closed Cases
Closed Cases measures the number of support cases that have been resolved and closed within a specific time period. It is an important metric to track customer satisfaction and support team performance.
With Databox you can track all your metrics from various data sources in one place.
- About
- Technical Details
What is "Closed Cases"?
The Closed Cases metric is a key performance indicator that measures the number of customer support cases that have been resolved and closed by agents within a specific time period. This metric provides insights into the efficiency and effectiveness of your customer support team, and can help identify areas for improvement in your support processes.
Example: The closed cases metric can be used by a customer support team to track the number of resolved customer issues in a given period, allowing them to identify trends and measure customer satisfaction.
Visualizations
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Number
Used to show a simple Metric or to draw attention to one key number.
How to track Closed Cases in Databox?
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Closed Cases using Databox, follow these steps:
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1Connect Salesforce CRM that contains the metric you want to track
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2Select the metric you want to track from the list of available metrics
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3Drag and drop the selected metric onto your dashboard
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4Watch your dashboard populate in seconds
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5Put Closed Cases on the Performance screen
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6Get Closed Cases performance daily with Scorecards or as a weekly digest
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7Set Goals to track and improve performance of Closed Cases
GoalsSet Goals to track and improve your performance
ScorecardsGet your daily progress every morning with Scorecards
Metric DigestReceive detailed weekly performance updates
Metric BuilderBuilt your own custom metrics with Metric Builder
Data CalculationsSet Goals to track and improve your performance
Performance ScreenGet instant insights into your top-performing metrics
Salesforce CRM Closed Cases included in Dashboard Templates 1
General
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DescriptionClosed Cases measures the number of support cases that have been resolved and closed within a specific time period. It is an important metric to track customer satisfaction and support team performance.
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CategorySales
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SubcategoryCases
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Date Added2015-04-28
Specification
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Metric Typegeneral
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DimensionalNo
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Decimal DigitsNo
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Currency UnitsNo
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GranularitiesHourly, daily, weekly, monthly, yearly, quarterly and all-time.
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Custom Relative PeriodsYes
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Data AvailabilityAt sync, it ranges from 3 years ago to now.
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Retroactive Data UpdatesExisting data is purged in favor of the most recent synced data.
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Future Data AvailableNo
Visualization
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Cumulative GraphYes
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Favorable Trendincreasing
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Media CreativesNo
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ForecastsYes
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BenchmarksYes
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