The New Closed Conversations by Teammates metric in Intercom measures the number of conversations closed by team members that were previously untouched or unassigned.
With Databox you can track all your metrics from various data sources in one place.
Used to show comparisons between values.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track New Closed Conversations by Teammates using Databox, follow these steps:
This Customer Support Dashboard uses the Intercom Customer Messaging platform to give you a full view of your Help Desk performance.
The Companies metric in Intercom tracks the number of unique organizations or companies that have engaged with your business through their platform, providing valuable insights into your customer base.
Companies by People Count metric is the measurement of the number of companies that have engaged with a particular Intercom team within a specified timeframe based on their total number of employees. It helps to understand the team's reach and impact on different organization sizes.
The Open Conversations by Teammates metric in Intercom measures the number of ongoing conversations initiated by teammates within a specific time period.
Unassigned Conversations is a metric that tracks the number of incoming conversations that have not been assigned to any team member or agent in Intercom.
The New Company Segment metric in Intercom measures the number of newly created segments in a specific time period, indicating how often businesses are creating new groups of customers based on different criteria.
Active People Segment is a metric in Intercom that groups together users who have performed specific actions or engaged with your business in a certain way within a set time period. It helps to identify your most active and engaged users.
New People Segment in Intercom measures the number of new visitors or users who have engaged with your website or product within a specified time frame. It helps in identifying growth opportunities and analyzing the effectiveness of marketing campaigns.
The New Closed Conversations metric in Intercom measures the number of customer conversations that were closed for the first time during a specific time period. It helps track the efficiency of your customer support team.