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Intercom New Closed Conversations by Teammates

The New Closed Conversations by Teammates metric in Intercom measures the number of conversations closed by team members that were previously untouched or unassigned.

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New Closed Conversations by Teammates 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "New Closed Conversations by Teammates"?
The New Closed Conversations by Teammates metric measures the number of conversations that were closed by other team members, excluding the conversation owner, within a specified time period. This metric helps to identify the level of collaboration and teamwork among team members in resolving customer queries or issues and better allocate resources to optimize response times and improve customer satisfaction.
Example: Example: The New Closed Conversations by Teammates metric can help a customer support manager track how many customer inquiries were successfully resolved by the support team members in a given time period.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track New Closed Conversations by Teammates in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track New Closed Conversations by Teammates using Databox, follow these steps:

  1. 1
    Connect Intercom that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put New Closed Conversations by Teammates on the Performance screen
  6. 6
    Get New Closed Conversations by Teammates performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of New Closed Conversations by Teammates
Intercom integration with Databox Track New Closed Conversations by Teammates from Intercom in Databox GET STARTED

Intercom New Closed Conversations by Teammates included in Dashboard Templates 2

  • Live view

    Intercom Account Overview

    Intercom account overview databoard template gives you insights about new and closed conversations, active and slipping away users and more

    Intercom
  • Live view

    Intercom Customer Support Performance

    This Customer Support Dashboard uses the Intercom Customer Messaging platform to give you a full view of your Help Desk performance.

    Intercom

Basics

  • Description
    The New Closed Conversations by Teammates metric in Intercom measures the number of conversations closed by team members that were previously untouched or unassigned.
  • Category
    Help Desk
  • Subcategory
    Conversations closed
  • Date Added
    2015-07-09
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, yearly, quarterly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    Yes
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
  • API Endpoint
    https://api.intercom.io/conversations

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