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Intercom
Dashboard and Reporting Software

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Intercom is a customer messaging platform that enables businesses to communicate with website visitors and customers in a personalized and targeted manner, driving engagement and fostering strong relationships.

Gain overview of your customers, wherever you are.

Intercom is a customer platform with a suite of products for live chat, marketing, feedback and support.

With Databox, your most important Intercom KPIs will be transformed into meaningful insights and delivered to your mobile, Apple Watch, TV display or Slack channels. One of the key benefits of Databox is the ability to combine multiple data sources in one place. This will help your team stay on top of the important metrics that drive your business by keeping your customers happy.

  • Metrics & Templates
  • Tech details
  • Behaviour & usage
  • Help Articles

metrics94

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dashboard templates10

  • Live view

    Shopify Sales Performance

    Shopify dashboard template which will give you insights and a complete control over your Shopify store.

    Shopify
  • Live view

    Conversion & Loyalty Analytics (Shopify & GA4)

    This template offers overall sales insights with a focus primarily around returning customers to gauge brand loyalty.

    ShopifyGoogle Analytics 4
  • Live view

    E-commerce Sales Performance - Shopify

    Elevate your Shopify store with Databox's E-commerce Sales Performance template. Gain insights on Total Sales, Orders, Gross/Net Sales, and Average Order Value empower data-driven decisions, fostering growth and maximizing revenue.

    Shopify
  • Live view

    Shopify, Facebook & Google Analytics 4 Online Sales

    This dashboard allows a Shopify store owner to see online sales stats in-line with Facebook Ads and Google Analytics 4. Focus in on top product performance, ecommerce purchases, and audience overviews.

    ShopifyFacebook AdsGoogle Analytics 4
  • Live view

    E-commerce Audience & Customers Overview (Shopify + GA4)

    Unlock e-commerce insights with our Shopify + Google Analytics 4 dashboard. Monitor Audience Overview, Sessions, Sales, Bounce Rate, and Customers Overview for data-driven decisions.

    ShopifyGoogle Analytics 4
  • Live view

    E-commerce Sales Performance - WooCommerce

    Maximize your WooCommerce store's potential with Databox's E-commerce Sales Performance template. Track key metrics like Total Sales, Orders, Refunds, Net Sales, and Average Order Value for data-driven insights that fuel growth.

    ShopifyWooCommerce
  • Live view

    E-commerce Financial Dashboard (Shopify + Xero)

    Optimize your e-commerce strategy with our Shopify & Xero dashboard. Monitor Orders, Gross Sales, Net Sales, Average Order Value, and Cash Flow for comprehensive insights into sales performance and revenue.

    ShopifyXero
  • Live view

    E-commerce Financial Dashboard (Shopify + QuickBooks)

    Empower your e-commerce leadership with Databox's integrated Shopify, QuickBooks, and Google Analytics 4 dashboard. Gain insights into Sales Funnel, Performance, Profit & Loss, and Cash Flow metrics, including Gross Sales, Orders, Revenue, Expenses,

    QuickBooksShopify

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report templates3

  • Details

    Shopify Advanced Report Template 

    Use this Shopify advanced report to share high-level and in-depth metrics of your ecommerce store performance. Present key metrics like Orders, Net Sales, New Customers, and more.

    Shopify
  • Details

    Shopify Report Template

    Use this Shopify report to share important ecommerce performance metrics around orders, sales, products, customers, and more.

    Shopify
  • Details

    E-commerce Sales Report (Shopify)

    Use this Shopify template to analyze and share insights into GMV, revenu, AOV, orders, repeat customer rate, conversion rates and traffic.

    ShopifyStripeGoogle Analytics 4

Basics

  • Category
    Customer Support Marketing Automation
  • Description
    Intercom is a customer messaging platform that enables businesses to communicate with website visitors and customers in a personalized and targeted manner, driving engagement and fostering strong relationships.
  • Status
    stable
  • Date added
    2015-07-09
  • Time Zone
    UTC

Metric Builder

  • Metric builder available
    No
  • How to select a specific Workspace when connecting an Intercom Data Source to Databox?

    When connecting an Intercom Data Source in Databox, only one Intercom workspace can be connected in one connection. During the connection process, before clicking the ‘Authorize access’ button, the proper Workspace can be selected in the authorization window from the drop-down menu under ‘Databox wants to access’.

  • Data discrepancies for Conversations-related metrics from Intercom Data Sources in Databox

    For the Conversations-related Intercom metrics (e.g. ‘Conversations’, ‘New Closed Conversations’, Assigned Conversations’, etc.), Databox syncs data on the most recently updated 2,400 closed conversations. If there are more conversations available in the Intercom, data will not be fetched for them. Databox fetches this data based on the date of a conversation’s last update and not based on the conversation’s create date.

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