Help Scout Docs is a knowledge base software that helps businesses create and manage helpful articles and documentation to provide self-service support for their customers.
Help Scout is designed for delivering customer satisfaction. With Help Scout Docs you can empower your customers with knowledge about your product, keep them informed about your company, and give them the best answers to their most frequently asked questions.
With Databox, you’re able to stay on top of the topics your customers are most interested in. By tracking your most viewed Help Scout Docs articles and by analyzing customer behavior, you can continuously improve your customer experience and drive retention and loyalty. With Databox dashboards of your most important Help Scout Docs KPIs, you can share them on your desktop, mobile, Apple Watch, TV display, or Slack channels. You can also combine them with other data sources you use for sales, marketing, and customer success to get a 360 degree view of the customer journey, monitor customer happiness, and make adjustments as needed.
Help Scout Docs
The Visits metric measures how many times users have viewed your HelpDocs documentation and includes unique and returning visitors.
Help Scout Docs
Articles Viewed per Visit is a metric that measures the average number of HelpDocs articles a user views during a single visit to your website or help center.
Help Scout Docs
Found an Answer % is the percentage of users who found a helpful solution in your knowledge base, indicating the effectiveness of your self-service support.
Help Scout Docs
The Article Views by Name metric tracks the number of times a specific article has been viewed, allowing you to see which articles are most popular and prioritize updates or improvements accordingly.
Help Scout Docs
Failed % metric is the percentage of unsuccessful attempts in a process or operation, indicating the rate of failure or errors encountered.
Help Scout Docs
The Failed Searches Count by Search Term metric tracks the number of times a search term entered by a user resulted in zero search results or an error message. This metric can help identify gaps in content and improve the search experience for users.
Help Scout Docs
The search % metric indicates the percentage of users who use the search feature on a website, app, or HelpDocs knowledge base to find information instead of navigating manually.
Help Scout Docs
The Browse % metric measures the percentage of visitors who viewed more than one page on your website or HelpDocs knowledge base during a single session.
Help Scout Docs
Top Category Views by Name metric shows which HelpDocs category is viewed the most by users.
Help Scout Docs
The Popular Searches Results by Search Term metric provides insights into the most frequently searched terms on your website and the number of results each term generated, helping you understand what content is most sought after by users.
Help Scout Docs
The Top Category Articles by Name metric lists the most viewed articles in each category of your HelpDocs knowledge base, helping you understand which topics are most popular among your users.
Help Scout Docs
The Popular Searches Count by Search Term metric indicates the number of times a specific search term has been used by users on a HelpDocs knowledge base, helping identify popular topics and potential areas for content improvement.
Help Scout dashboard template which will give you insights about article views, failed searches, top categories, top articles and more.
