Databox
Instagram Business

Instagram Business
Dashboard and Reporting Software

Connect now

Get metrics on new likes, posts reach and daily user engagement for your business profile.

Track and improve your Instagram Business results.

Instagram Business lets companies track how their posts and stories perform throughout the day and it provides insights into how followers interact with their outreach. In addition, it allows companies to manage specific information like business hours, location, and phone number.

With Databox, you can stay on top of your Instagram Business account activity and profile engagement. With the ability to combine your Instagram data with all the other social media, marketing, and sales tools you’re using, you can create comprehensive and wholesome marketing campaigns across all your socials. Connect your Instagram business account to track your social performance anytime and on any device: computer, mobile, Apple Watch, TV display, and Slack.

  • Metrics & Templates
  • Technical Details
  • Behavior & Usage
  • Handling Errors
  • Help Articles

metrics

    Show more...

    dashboard templates

      Show more...

      report templates

        Show more...

        General

        • Description
          Get metrics on new likes, posts reach and daily user engagement for your business profile.
        • Categories
          Social Media
        • Status
          stable
        • Connection Information
          Instagram Business is a platform that allows businesses and brands to create an online presence, engage with their target audience, promote products and services, and analyze insights. It offers various tools and features to enhance marketing strategies and boost businesses' visibility and reach on the popular social media platform.
        • Date Added
          2018-05-06

        Specification

        • In what time zone does Instagram Business Data Source sync in Databox?

          Instagram Business data is synced in UTC time zone in Databox. More information is available here.

        • Data for Followers-related metrics from Instagram Business Data Source not displayed in Databox

          Insights data is not available for Instagram Business users that have less than 100 followers. As a result, data for the following Instagram Business metrics will not be displayed in Databox for Instagram Business accounts that have less than 100 followers:

          • Followers by City
          • Followers by Country
          • Followers by Gender
          • Followers by Age Group
          • New Followers
          • Reach
          • Impressions
          • Profile Visits
          • Email Clicks
          • Website Clicks
          • Phone Call Clicks
          • Text Message Clicks
          • Get Directions Clicks

          Learn more about the metric limitations here.

        • Unable to connect Instagram Business Data Source in Databox due to error ‘It seems like you don’t have any Instagram Business accounts linked to your FB Pages’

          Instagram Business data is synced via Facebook Pages. Therefore, the relevant Instagram Business account needs to be properly linked to a Facebook Page, and the Facebook user connecting the Instagram Business data source in Databox must have an Admin or Editor page role set up for the Facebook Page.

          Follow the steps below to troubleshoot this and get all Pages displayed in the connection window in Databox.

          1. Click on the Profile Picture in the top right of your Facebook account and navigate to the Settings & Privacy > Settings.
          2. Navigate to the Apps and Websites page in the Facebook Pages account.
          3. In the Active section, if  Databox is listed, check the blue Remove button to remove the app.

          4. Navigate to the Business Integrations page in your Facebook Pages account.
          5. In the Active section, find Databox, click the blue Remove button and remove the app.

          7. In Databox, navigate to Data Manager and click + New Data Source.
          8. Type  Facebook Pages in the search bar and click on the green  Connect button.
          9. In the Authorization Window, select Databox permissions for Facebook Pages and choose to Opt in to all current and future Pages.

          10. Click Continue to confirm that the appropriate Facebook Page is granted access.
          11. Select the appropriate Facebook Page that you want to connect to Databox. The Facebook Pages available on this list are based on the Facebook Pages you granted access to in step 9.

          12. Click Continue.

        • Permissions error or ‘invalid scope fields’ error displayed when attempting to connect or reconnect the Instagram Business Data Source in Databox

          Databox requires the following scopes for successful connection of the Instagram Business Data Source:

          • pages_read_engagement
          • pages_read_user_content
          • pages_show_list
          • instagram_basic
          • instagram_manage_insights
          • business_management

          The error can be caused by various reasons, such as an issue on the user’s end, deprecated or wrong scope, wrong API, invalid app, or invalid tokens, etc. In case of an error, it is suggested to double-check if the password or user permissions in Instagram are valid.
          In case of an error Databox also recommends users get more permissions in Instagram or try to connect/reconnect the Instagram Business Data Source with another Instagram user, who has the same permissions. If none of this works, reach out to Databox Customer Support.

        Track all of your key business metrics from one screen

        GET STARTED
        Databox app preview