The Calls by Direction metric counts the number of outbound and inbound calls made by your team. It helps measure the efficiency of your calling strategy and identify areas for improvement.
With Databox you can track all your metrics from various data sources in one place.
Used to show comparisons between values.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Calls by Direction using Databox, follow these steps:
The Sequences metric tracks interactions across multiple touchpoints, helping Outreach experts understand prospect behavior, sales rep productivity, and campaign effectiveness.
Replied by Sequence is a measure of the number of prospects who responded to a specific outreach sequence, indicating effectiveness of the messaging and strategy.
The Negative reply by Sequence metric measures the number of negative responses received from an email outreach campaign in a specific sequence or stage of the campaign.
Positive Replies by Sequence is a metric that measures the number of favorable responses received in a sequence of outreach efforts, indicating the effectiveness of the messaging strategy.
The Active (Sequence) metric in outreach refers to measuring a sequence's engagement rate with prospects, including email opens, link clicks, and replies over a specific period of time.
Opportunities by Stage metric tracks the number of open sales opportunities at different stages of the sales pipeline, providing insight on the potential revenue and sales performance.
Calls Not Answered is a metric that measures the percentage of total incoming calls that were not answered by the intended recipient or went to voicemail. It helps assess missed opportunities and identify areas for improvement in call handling processes.
Total Calls is a metric that measures the number of phone calls made by an outreach team or individual over a given period to engage with leads or prospects.