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The Calls by Direction metric counts the number of outbound and inbound calls made by your team. It helps measure the efficiency of your calling strategy and identify areas for improvement.
With Databox you can track all your metrics from various data sources in one place.
Used to show comparisons between values.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Calls by Direction using Databox, follow these steps: