The Calls by Direction metric counts the number of outbound and inbound calls made by your team. It helps measure the efficiency of your calling strategy and identify areas for improvement.
With Databox you can track all your metrics from various data sources in one place.
Used to show comparisons between values.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Calls by Direction using Databox, follow these steps:
The Bulk metric refers to the quantity or volume of outreach activities performed, such as sending mass emails or making bulk phone calls to a large number of prospects or customers. It measures the scale of outreach efforts rather than the quality or effectiveness of individual interactions.
The Replied (Sequence) metric tracks the percentage of prospects who responded to your outreach emails within a specific sequence, helping to measure the effectiveness of your email outreach campaigns.
The Neutral reply metric measures the number of responses to outreach efforts that fall into a neutral category, neither positive nor negative, indicating a lack of strong interest or engagement.
Opt Outs by Sequence measures the number of people who have opted out of receiving further communication from a specific outreach sequence or campaign.
Replies (Sequence) measures the number of responses received in a predetermined sequence of outreach communications, typically used in email sequences.
Completed Tasks by Completer measures the number of tasks accomplished by each individual team member. It helps track their productivity and efficiency in completing assigned tasks over a period of time.
The Total Tasks metric measures the total number of outreach tasks (such as emails, calls, meetings, etc.) completed within a given timeframe. It helps track productivity and overall outreach efforts.
Delivered Emails is a metric that refers to the number of emails successfully sent to a recipient's inbox and not bounced back. It's a key indicator of email outreach campaign success and can help optimize future outreach efforts.