The Calls by Direction metric counts the number of outbound and inbound calls made by your team. It helps measure the efficiency of your calling strategy and identify areas for improvement.
With Databox you can track all your metrics from various data sources in one place.
Used to show comparisons between values.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Calls by Direction using Databox, follow these steps:
The Created Prospects by stage metric measures the number of new potential customers added to each stage of the sales funnel within a given time period.
Bounced Emails is a metric that measures the number of emails that failed to be delivered to the recipient's inbox due to reasons like an invalid email address or a full inbox. It helps to identify the quality of the email list and the health of your email sending practices.
The Replied Emails metric measures the number or percentage of emails sent that received a response from the recipient. It indicates the effectiveness of email outreach and the level of engagement with the target audience.
Contacted (Sequence) refers to the number of individuals who were contacted during a specific outreach sequence, such as an email campaign or a series of phone calls. It tracks the effectiveness of outreach efforts and helps to measure the success of the outreach strategy.
Delivered by sequence is a measurement that assesses the effectiveness of a specific outreach sequence. It tracks the percentage of emails in the sequence that were successfully delivered to the intended recipient's inbox.
Completed Tasks by Creator is a metric that measures the total number of tasks completed by an individual outreach creator. It helps to monitor an individual's productivity and efficiency in accomplishing outreach tasks.
Opportunities by Stage metric tracks the number of open sales opportunities at different stages of the sales pipeline, providing insight on the potential revenue and sales performance.
Calls Answered metric represents the number of incoming calls that were answered by a team or agent within a set timeframe, indicating their responsiveness and availability to address customer needs and inquiries.