The Calls by Direction metric counts the number of outbound and inbound calls made by your team. It helps measure the efficiency of your calling strategy and identify areas for improvement.
With Databox you can track all your metrics from various data sources in one place.
Used to show comparisons between values.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Calls by Direction using Databox, follow these steps:
The One-offs metric measures the number of outreach activities that are not part of a larger, ongoing campaign and have a limited impact on overall outreach goals.
The Active (Sequence) metric in outreach refers to measuring a sequence's engagement rate with prospects, including email opens, link clicks, and replies over a specific period of time.
Completed Tasks by Creator is a metric that measures the total number of tasks completed by an individual outreach creator. It helps to monitor an individual's productivity and efficiency in accomplishing outreach tasks.
Completed Tasks by Completer measures the number of tasks accomplished by each individual team member. It helps track their productivity and efficiency in completing assigned tasks over a period of time.
Total Completed Tasks is a metric that measures the total number of tasks that have been successfully completed within a given time period, providing insights into the productivity and efficiency of the outreach team.
Calls Not Answered is a metric that measures the percentage of total incoming calls that were not answered by the intended recipient or went to voicemail. It helps assess missed opportunities and identify areas for improvement in call handling processes.
The Total Not Answered calls metric measures the total number of calls in an outreach campaign that were not answered by the intended recipient.
The Opted Out Emails metric measures the number of recipients who have chosen to unsubscribe or opt-out from receiving further emails from a particular sender or organization.