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Outreach
Calls by Direction
The Calls by Direction metric counts the number of outbound and inbound calls made by your team. It helps measure the efficiency of your calling strategy and identify areas for improvement.
With Databox you can track all your metrics from various data sources in one place.
- About
- Tech details
What is "Calls by Direction"?
The Calls by Direction metric measures the number of outbound and inbound calls made by an individual or team. This metric provides valuable insights into the effectiveness of outbound and inbound call strategies and helps teams optimize their outreach efforts. By analyzing this metric, companies can identify strengths and weaknesses in their outreach approach, and make data-driven decisions to improve performance.
Example: Example: Calls by Direction metric can help an outreach expert identify which prospecting approach (inbound or outbound) is generating higher call volumes and adjust their tactics accordingly.
Visualizations
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Bar and Line Chart
Used to show comparisons between values.
How to track Calls by Direction in Databox?
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Calls by Direction using Databox, follow these steps:
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1Connect Outreach that contains the metric you want to track
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2Select the metric you want to track from the list of available metrics
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3Drag and drop the selected metric onto your dashboard
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4Watch your dashboard populate in seconds
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5Put Calls by Direction on the Performance screen
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6Get Calls by Direction performance daily with Scorecards or as a weekly digest
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7Set Goals to track and improve performance of Calls by Direction
GoalsSet Goals to track and improve your performance
ScorecardsGet your daily progress every morning with Scorecards
Metric DigestReceive detailed weekly performance updates
Metric BuilderBuilt your own custom metrics with Metric Builder
Data CalculationsSet Goals to track and improve your performance
Performance ScreenGet instant insights into your top-performing metrics
Basics
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DescriptionThe Calls by Direction metric counts the number of outbound and inbound calls made by your team. It helps measure the efficiency of your calling strategy and identify areas for improvement.
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CategoryMarketing Automation
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SubcategoryCalls
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Date Added2019-01-10
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Cumulative SupportYes
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UnitsNo
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Granularitieshourly, daily, weekly, monthly, quarterly, yearly
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Favorable Trendincreasing
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Historical DataYes
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Changing historical dataNo
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Forecast SupportYes
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Benchmark SupportNo
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Media SupportNo
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DimensionYes
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Metric Typeevent Learn more
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API Endpoint{app_endpoint}/api/v2/https://{app_endpoint}/api/v2/calls
Related Metrics
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Outreach
Deliveries
The Deliveries metric measures the number of messages that successfully reached the intended recipient in an outreach campaign. It is an indicator of the effectiveness of the communication channel and message content.
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Outreach
Mailed Prospects
Mailed Prospects metric refers to the number of potential customers or clients who have been sent physical mail such as flyers, brochures, catalogs, or letters as part of a targeted outreach campaign.
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Outreach
Unopened Emails
The Unopened Emails metric is the number of emails sent that were not opened by the recipient and is a key indicator of the effectiveness of email outreach campaigns.
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Outreach
Scheduled (Sequence)
The Scheduled (Sequence) metric measures the number of emails or other outreach activities that have been scheduled in a specific sequence within a given timeframe.
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Outreach
Finished (Sequence)
The Finished metric measures the number of outreach sequences that successfully completed all steps and resulted in the desired outcome, such as a sale or meeting.
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Outreach
Total Tasks
The Total Tasks metric measures the total number of outreach tasks (such as emails, calls, meetings, etc.) completed within a given timeframe. It helps track productivity and overall outreach efforts.
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Outreach
Opportunities Amount by Stage
Opportunity Amount by Stage is a metric that measures the value of potential deals at each stage of the sales cycle, providing insights on revenue potential and sales performance.
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Outreach
Calls Answered
Calls Answered metric represents the number of incoming calls that were answered by a team or agent within a set timeframe, indicating their responsiveness and availability to address customer needs and inquiries.
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