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Outreach Calls by Direction

The Calls by Direction metric counts the number of outbound and inbound calls made by your team. It helps measure the efficiency of your calling strategy and identify areas for improvement.

With Databox you can track all your metrics from various data sources in one place.

Calls by Direction 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Calls by Direction"?
The Calls by Direction metric measures the number of outbound and inbound calls made by an individual or team. This metric provides valuable insights into the effectiveness of outbound and inbound call strategies and helps teams optimize their outreach efforts. By analyzing this metric, companies can identify strengths and weaknesses in their outreach approach, and make data-driven decisions to improve performance.
Example: Example: Calls by Direction metric can help an outreach expert identify which prospecting approach (inbound or outbound) is generating higher call volumes and adjust their tactics accordingly.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Calls by Direction in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Calls by Direction using Databox, follow these steps:

  1. 1
    Connect Outreach that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Calls by Direction on the Performance screen
  6. 6
    Get Calls by Direction performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Calls by Direction
Outreach integration with Databox Track Calls by Direction from Outreach in Databox GET STARTED

Basics

  • Description
    The Calls by Direction metric counts the number of outbound and inbound calls made by your team. It helps measure the efficiency of your calling strategy and identify areas for improvement.
  • Category
    Marketing Automation
  • Subcategory
    Calls
  • Date Added
    2019-01-10
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    hourly, daily, weekly, monthly, quarterly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
  • API Endpoint
    {app_endpoint}/api/v2/https://{app_endpoint}/api/v2/calls

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