The Calls by Direction metric counts the number of outbound and inbound calls made by your team. It helps measure the efficiency of your calling strategy and identify areas for improvement.
With Databox you can track all your metrics from various data sources in one place.
Used to show comparisons between values.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Calls by Direction using Databox, follow these steps:
The One-offs metric measures the number of outreach activities that are not part of a larger, ongoing campaign and have a limited impact on overall outreach goals.
The Unsubscribed Prospects metric measures the number of people who have opted-out or unsubscribed from a marketing campaign or mailing list.
The Opened Emails metric measures the number or percentage of recipients who opened an email sent as part of an outreach campaign. It helps to determine the effectiveness of the subject line and email content in engaging the target audience.
Bounced Emails is a metric that measures the number of emails that failed to be delivered to the recipient's inbox due to reasons like an invalid email address or a full inbox. It helps to identify the quality of the email list and the health of your email sending practices.
Contacted (Sequence) refers to the number of individuals who were contacted during a specific outreach sequence, such as an email campaign or a series of phone calls. It tracks the effectiveness of outreach efforts and helps to measure the success of the outreach strategy.
The Neutral reply metric measures the number of responses to outreach efforts that fall into a neutral category, neither positive nor negative, indicating a lack of strong interest or engagement.
Completed Tasks by Completer measures the number of tasks accomplished by each individual team member. It helps track their productivity and efficiency in completing assigned tasks over a period of time.
The Total Tasks metric measures the total number of outreach tasks (such as emails, calls, meetings, etc.) completed within a given timeframe. It helps track productivity and overall outreach efforts.