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Outreach
Total Calls
Total Calls is a metric that measures the number of phone calls made by an outreach team or individual over a given period to engage with leads or prospects.
With Databox you can track all your metrics from various data sources in one place.
- About
- Tech details
What is "Total Calls"?
The Total Calls metric refers to the total quantity of calls made by an outreach expert or a team during a given period. This metric indicates the level of activity and engagement the outreach expert has had to reach out to leads, prospects, or customers. A higher number of calls could mean an increase in the chances of making more connections, generating interest, and potentially closing more deals. This metric is crucial in measuring an outreach expert's productivity, efficiency, and overall performance.
Example: Total Calls metric can be used to track the number of outreach calls made by a sales team in a week to measure productivity and adjust strategies.
Visualizations
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Number
Used to show a simple Metric or to draw attention to one key number.
How to track Total Calls in Databox?
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Total Calls using Databox, follow these steps:
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1Connect Outreach that contains the metric you want to track
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2Select the metric you want to track from the list of available metrics
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3Drag and drop the selected metric onto your dashboard
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4Watch your dashboard populate in seconds
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5Put Total Calls on the Performance screen
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6Get Total Calls performance daily with Scorecards or as a weekly digest
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7Set Goals to track and improve performance of Total Calls
GoalsSet Goals to track and improve your performance
ScorecardsGet your daily progress every morning with Scorecards
Metric DigestReceive detailed weekly performance updates
Metric BuilderBuilt your own custom metrics with Metric Builder
Data CalculationsSet Goals to track and improve your performance
Performance ScreenGet instant insights into your top-performing metrics
Basics
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DescriptionTotal Calls is a metric that measures the number of phone calls made by an outreach team or individual over a given period to engage with leads or prospects.
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CategoryMarketing Automation
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SubcategoryCalls
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Date Added2019-01-10
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Cumulative SupportNo
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UnitsNo
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Granularitiesdaily, weekly, monthly, quarterly, yearly
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Favorable Trendincreasing
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Historical DataNo
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Changing historical dataNo
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Forecast SupportYes
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Benchmark SupportYes
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Media SupportNo
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DimensionN/A
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Metric Typecurrent Learn more
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API Endpoint{app_endpoint}/api/v2/https://{app_endpoint}/api/v2/calls
Related Metrics
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Outreach
Scheduled Emails
Scheduled Emails metric tracks the number of emails that are composed and scheduled to be sent at a later time using an email marketing or CRM tool, usually in an outreach campaign to target a specific audience.
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Outreach
Opened Emails
The Opened Emails metric measures the number or percentage of recipients who opened an email sent as part of an outreach campaign. It helps to determine the effectiveness of the subject line and email content in engaging the target audience.
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Outreach
Replied Emails
The Replied Emails metric measures the number or percentage of emails sent that received a response from the recipient. It indicates the effectiveness of email outreach and the level of engagement with the target audience.
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Outreach
Neutral Replies (Sequence)
The Neutral reply metric measures the number of responses to outreach efforts that fall into a neutral category, neither positive nor negative, indicating a lack of strong interest or engagement.
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Outreach
Positive Replies by Sequence
Positive Replies by Sequence is a metric that measures the number of favorable responses received in a sequence of outreach efforts, indicating the effectiveness of the messaging strategy.
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Outreach
Finished (Sequence)
The Finished metric measures the number of outreach sequences that successfully completed all steps and resulted in the desired outcome, such as a sale or meeting.
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Outreach
Completed Tasks
The Completed Tasks metric measures the total number of outreach tasks that have been successfully executed and finished within a certain period of time.
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Outreach
Total Answered Calls
Total Answered Calls is a metric that tracks the total number of calls that were successfully answered by a representative during a specific period of time. It is a key performance indicator for measuring the effectiveness of a call center or outreach program.
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