The Created Tickets metric in HubspotServices tracks the number of new support tickets created within a specified time period, providing insights into customer demand and support team workload.
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To track Created Tickets using Databox, follow these steps:
This free HubSpot Service dashboard template gives you insights into your tickets, productivity, open vs. closed tickets ratio and more.
The Created Tickets by Priority metric tracks the number of new support tickets created and categorizes them according to their priority level, such as high, medium, or low. This helps teams prioritize and address urgent issues first.
Created Tickets by Source Type is a metric that helps track the different channels (i.e. social media, email, phone, chat) a customer used to raise a support ticket in HubspotServices. This can inform companies on which channels are most effective for customer engagement and identify areas for improvement.
The Created Tickets by Category metric tracks the number of support tickets created within each predefined category in a given time period, providing insight into the types of issues customers are experiencing and allowing businesses to allocate resources accordingly.
Created Tickets by Resolution is a metric that tracks the number of support tickets created by the resolution categories such as "answered," "unresolved," or "closed." This metric helps to identify which categories have higher ticket volume, providing insights to optimize support operations.
The Created Tickets by Owner metric provides insights into how many support tickets have been created by each owner in a given period, indicating workload and productivity levels of support team members.
The Closed Tickets metric measures the total number of support tickets that have been resolved and closed within a specific timeframe.
The Closed Tickets by Pipeline metric measures the number of support tickets that have been resolved and closed within each pipeline category in a defined period of time.
The Closed Tickets by Stage metric allows you to track the number of tickets that have been closed in each stage of your support process, providing insights into your team's performance and identifying areas for improvement.