HubSpot Service
Created Tickets The Created Tickets metric in HubspotServices tracks the number of new support tickets created within a specified time period, providing insights into customer demand and support team workload.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Created Tickets using Databox, follow these steps:
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Metric Digest
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Data Calculations
Performance ScreenThis free HubSpot Service dashboard template gives you insights into your tickets, productivity, open vs. closed tickets ratio and more.
HubSpot Service
The Created Tickets by Priority metric tracks the number of new support tickets created and categorizes them according to their priority level, such as high, medium, or low. This helps teams prioritize and address urgent issues first.
HubSpot Service
Created Tickets by Source Type is a metric that helps track the different channels (i.e. social media, email, phone, chat) a customer used to raise a support ticket in HubspotServices. This can inform companies on which channels are most effective for customer engagement and identify areas for improvement.
HubSpot Service
The Closed Tickets by Priority metric tracks the number of support tickets closed based on their priority level, providing insights into the efficiency of your support team's response times to high-priority issues.
HubSpot Service
The Closed Tickets by Category metric shows the number of customer support tickets that have been resolved and closed, categorized by the reason or issue for the ticket. This helps identify common issues and areas for improvement in customer support.
HubSpot Service
The Closed Tickets by Resolution metric measures the number of support tickets that have been resolved and closed based on the type of resolution, such as solved, not solved, or escalated.
HubSpot Service
The Closed Tickets by Owner metric measures the number of support tickets closed by each support agent within a certain period of time, allowing businesses to track individual performance and address areas for improvement.
HubSpot Service
The Closed Tickets by Pipeline metric measures the number of support tickets that have been resolved and closed within each pipeline category in a defined period of time.
HubSpot Service
The Closed Tickets by Stage metric allows you to track the number of tickets that have been closed in each stage of your support process, providing insights into your team's performance and identifying areas for improvement.
