The Closed Tickets by Owner metric measures the number of support tickets closed by each support agent within a certain period of time, allowing businesses to track individual performance and address areas for improvement.
With Databox you can track all your metrics from various data sources in one place.
Used to show comparisons between values.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Closed Tickets by Owner using Databox, follow these steps:
The Created Tickets metric in HubspotServices tracks the number of new support tickets created within a specified time period, providing insights into customer demand and support team workload.
The Created Tickets by Category metric tracks the number of support tickets created within each predefined category in a given time period, providing insight into the types of issues customers are experiencing and allowing businesses to allocate resources accordingly.
The Created Tickets by Owner metric provides insights into how many support tickets have been created by each owner in a given period, indicating workload and productivity levels of support team members.
The Closed Tickets by Priority metric tracks the number of support tickets closed based on their priority level, providing insights into the efficiency of your support team's response times to high-priority issues.
The Closed Tickets by Source Type metric tracks the number of tickets that have been resolved based on the source they were received from, such as email, phone, or chat. It helps measure the effectiveness of support channels and identify areas for improvement.
The Closed Tickets by Category metric shows the number of customer support tickets that have been resolved and closed, categorized by the reason or issue for the ticket. This helps identify common issues and areas for improvement in customer support.
The Closed Tickets by Resolution metric measures the number of support tickets that have been resolved and closed based on the type of resolution, such as solved, not solved, or escalated.
The Closed Tickets by Stage metric allows you to track the number of tickets that have been closed in each stage of your support process, providing insights into your team's performance and identifying areas for improvement.