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HubSpot Service Closed Tickets by Owner

The Closed Tickets by Owner metric measures the number of support tickets closed by each support agent within a certain period of time, allowing businesses to track individual performance and address areas for improvement.

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Closed Tickets by Owner 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Closed Tickets by Owner"?
The Closed Tickets by Owner metric is a measure of the number of support tickets that were resolved and closed by a particular team member or owner over a given period. It reflects the individual's ability to effectively resolve customer issues and is useful for tracking the performance of each team member. This metric can help identify areas where additional training or support may be needed to improve customer satisfaction and drive the success of the support team.
Example: The Closed Tickets by Owner metric can be useful in identifying the top-performing customer service representatives of a company, allowing managers to reward them or provide additional training to those who are lagging behind.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Closed Tickets by Owner in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Closed Tickets by Owner using Databox, follow these steps:

  1. 1
    Connect HubSpot Service that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Closed Tickets by Owner on the Performance screen
  6. 6
    Get Closed Tickets by Owner performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Closed Tickets by Owner
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Basics

  • Description
    The Closed Tickets by Owner metric measures the number of support tickets closed by each support agent within a certain period of time, allowing businesses to track individual performance and address areas for improvement.
  • Category
    Help Desk
  • Subcategory
    Tickets closed
  • Date Added
    2020-12-07
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    Yes
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    event Learn more
  • API Endpoint
    https://api.hubapi.com/crm/v3/objects/tickets/search

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