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HubSpot Service Closed Tickets by Priority

The Closed Tickets by Priority metric tracks the number of support tickets closed based on their priority level, providing insights into the efficiency of your support team's response times to high-priority issues.

With Databox you can track all your metrics from various data sources in one place.

Closed Tickets by Priority 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Closed Tickets by Priority"?
The Closed Tickets by Priority metric is a measure of the number of tickets that were resolved by the helpdesk team, categorized by priority level. It allows you to gauge the efficiency of your support team and identify any trends in issue resolution times. The data can also be used to prioritize and allocate resources based on the urgency of support needs, ultimately improving the customer experience.
Example: Example usecase: To measure improvement of customer support, compare closed tickets by priority before and after implementation of a new support process #HubspotServices.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Closed Tickets by Priority in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Closed Tickets by Priority using Databox, follow these steps:

  1. 1
    Connect HubSpot Service that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Closed Tickets by Priority on the Performance screen
  6. 6
    Get Closed Tickets by Priority performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Closed Tickets by Priority
HubSpot Service integration with Databox Track Closed Tickets by Priority from HubSpot Service in Databox GET STARTED

HubSpot Service Closed Tickets by Priority included in Dashboard Templates 1

  • Live view

    HubSpot Service Tickets Overview

    This free HubSpot Service dashboard template gives you insights into your tickets, productivity, open vs. closed tickets ratio and more.

    HubSpot Service

Basics

  • Description
    The Closed Tickets by Priority metric tracks the number of support tickets closed based on their priority level, providing insights into the efficiency of your support team's response times to high-priority issues.
  • Category
    Help Desk
  • Subcategory
    Tickets closed
  • Date Added
    2020-12-07
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    Yes
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
  • API Endpoint
    https://api.hubapi.com/crm/v3/objects/tickets/search

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