The Created Tickets by Pipeline metric shows the number of support tickets created in each pipeline, providing insight into the volume of issues being handled by each team or department.
With Databox you can track all your metrics from various data sources in one place.
Used to show comparisons between values.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Created Tickets by Pipeline using Databox, follow these steps:
This HubSpot Service dashboard template gives you insights into your tickets, productivity, open vs. closed tickets ratio and more.
The Created Tickets metric in HubspotServices tracks the number of new support tickets created within a specified time period, providing insights into customer demand and support team workload.
The Created Tickets by Priority metric tracks the number of new support tickets created and categorizes them according to their priority level, such as high, medium, or low. This helps teams prioritize and address urgent issues first.
Created Tickets by Source Type is a metric that helps track the different channels (i.e. social media, email, phone, chat) a customer used to raise a support ticket in HubspotServices. This can inform companies on which channels are most effective for customer engagement and identify areas for improvement.
Created Tickets by Resolution is a metric that tracks the number of support tickets created by the resolution categories such as "answered," "unresolved," or "closed." This metric helps to identify which categories have higher ticket volume, providing insights to optimize support operations.
The Created Tickets by Owner metric provides insights into how many support tickets have been created by each owner in a given period, indicating workload and productivity levels of support team members.
The Created Tickets by Stage metric tracks the number of customer support tickets created in each stage of the ticketing process, such as new, open, closed, or pending, providing insight into the volume and efficiency of customer support operations.
The Closed Tickets metric measures the total number of support tickets that have been resolved and closed within a specific timeframe.
The Closed Tickets by Owner metric measures the number of support tickets closed by each support agent within a certain period of time, allowing businesses to track individual performance and address areas for improvement.