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HubSpot Service Closed Tickets by Source Type

The Closed Tickets by Source Type metric tracks the number of tickets that have been resolved based on the source they were received from, such as email, phone, or chat. It helps measure the effectiveness of support channels and identify areas for improvement.

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Closed Tickets by Source Type 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Closed Tickets by Source Type"?
The Closed Tickets by Source Type metric shows the number of support tickets that have been resolved and closed based on their original source. This helps to identify which channels are generating the most support requests and can be used to improve customer service and support experiences. Additionally, it can help to track the effectiveness of different support channels and measure the ROI of support activities.
Example: Example: A company wants to track the effectiveness of their customer support by monitoring the number of closed tickets by source type, such as email, phone, or chat.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Closed Tickets by Source Type in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Closed Tickets by Source Type using Databox, follow these steps:

  1. 1
    Connect HubSpot Service that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Closed Tickets by Source Type on the Performance screen
  6. 6
    Get Closed Tickets by Source Type performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Closed Tickets by Source Type
Goals

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Scorecards

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Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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HubSpot Service integration with Databox Track Closed Tickets by Source Type from HubSpot Service in Databox GET STARTED

Basics

  • Description
    The Closed Tickets by Source Type metric tracks the number of tickets that have been resolved based on the source they were received from, such as email, phone, or chat. It helps measure the effectiveness of support channels and identify areas for improvement.
  • Category
    Help Desk
  • Subcategory
    Tickets closed
  • Date Added
    2020-12-07
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    Yes
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    event Learn more
  • API Endpoint
    https://api.hubapi.com/crm/v3/objects/tickets/search

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