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The Closed Tickets by Source Type metric tracks the number of tickets that have been resolved based on the source they were received from, such as email, phone, or chat. It helps measure the effectiveness of support channels and identify areas for improvement.
With Databox you can track all your metrics from various data sources in one place.
Used to show comparisons between values.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Closed Tickets by Source Type using Databox, follow these steps: