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HubSpot Service Closed Tickets by Pipeline

The Closed Tickets by Pipeline metric measures the number of support tickets that have been resolved and closed within each pipeline category in a defined period of time.

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Closed Tickets by Pipeline 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Closed Tickets by Pipeline"?
The Closed Tickets by Pipeline metric in HubspotServices measures the number of support tickets that have been closed for each pipeline, or stage in the support process. This metric helps teams identify where they may be experiencing bottlenecks or inefficiencies in their support process, as well as identify areas where improvements can be made to increase the speed and effectiveness of closing tickets. By understanding the number of closed tickets per pipeline, teams can make data-driven decisions to improve their support processes and provide better service to their customers.
Example: Example use case: Monitoring the efficiency of an organization's sales and support processes by tracking the number of closed tickets in each stage of the pipeline.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Closed Tickets by Pipeline in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Closed Tickets by Pipeline using Databox, follow these steps:

  1. 1
    Connect HubSpot Service that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Closed Tickets by Pipeline on the Performance screen
  6. 6
    Get Closed Tickets by Pipeline performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Closed Tickets by Pipeline
Goals

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Metric Digest

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Data Calculations

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Performance Screen

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Basics

  • Description
    The Closed Tickets by Pipeline metric measures the number of support tickets that have been resolved and closed within each pipeline category in a defined period of time.
  • Category
    Help Desk
  • Subcategory
    Tickets closed
  • Date Added
    2020-12-07
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    Yes
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    event Learn more
  • API Endpoint
    https://api.hubapi.com/crm/v3/objects/tickets/search

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