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HubSpot Service Closed Tickets by Category

The Closed Tickets by Category metric shows the number of customer support tickets that have been resolved and closed, categorized by the reason or issue for the ticket. This helps identify common issues and areas for improvement in customer support.

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Closed Tickets by Category 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Closed Tickets by Category"?
The Closed Tickets by Category metric in HubspotServices tracks the number of support tickets that have been resolved and closed within a specified timeframe, categorized according to the nature of the issue or request. This metric provides insight into the most common types of issues or requests that customers have and how well the support team is equipped to handle them, ultimately helping identify areas for improvement in customer support processes and service delivery.
Example: Example use case for Closed Tickets by Category metric: A customer support team can use this data to identify the most common issues faced by customers. They can then work on improving their processes to reduce the incidence of these issues and provide more effective support to customers.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Closed Tickets by Category in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Closed Tickets by Category using Databox, follow these steps:

  1. 1
    Connect HubSpot Service that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Closed Tickets by Category on the Performance screen
  6. 6
    Get Closed Tickets by Category performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Closed Tickets by Category
Goals

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Metric Digest

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Data Calculations

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Performance Screen

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Basics

  • Description
    The Closed Tickets by Category metric shows the number of customer support tickets that have been resolved and closed, categorized by the reason or issue for the ticket. This helps identify common issues and areas for improvement in customer support.
  • Category
    Help Desk
  • Subcategory
    Tickets closed
  • Date Added
    2020-12-07
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    Yes
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    event Learn more
  • API Endpoint
    https://api.hubapi.com/crm/v3/objects/tickets/search

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